Factors Influencing Usage of E-learning Systems in Taiwan’s Public Sector: Applying the UTAUT Model

Knowledge workers need to continuously enhance their knowledge and skills to advance their work performance. While e-learning is increasingly being adopted, the issue of e-learning usage has arisen both in practice and in academia. This study aims to understand what factors influence employees’ behavioral intention of e-learning within a public sector context. A total of 247 employees participated in this study. The results indicate that while performance expectancy, effort expectancy, and social influence significantly influence the behavioral intention of e-learning, behavioral intention and facilitating conditions significantly influence use behavior for e-learning systems. For organizations, the results suggest that managers may need to build an e-learning community to provide relevant mechanisms for promoting the usage of e-learning systems.

[1]  Judy E. Scott.  The measurement of information systems effectiveness: evaluating a measuring instrument , 1995, DATB.

[2]  R. Hoyle.  The structural equation modeling approach: Basic concepts and fundamental issues. , 1995 .

[3]  R. Hoyle.  Structural equation modeling: concepts, issues, and applications , 1997 .

[4]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[5]  Moez Limayem,et al.  Understanding information systems continuance: The case of Internet-based learning technologies , 2008, Inf. Manag..

[6]  Szu-Yuan Sun,et al.  An empirical analysis of the antecedents of web-based learning continuance , 2007, Comput. Educ..

[7]  Olivia R. Liu Sheng,et al.  Examining the Technology Acceptance Model Using Physician Acceptance of Telemedicine Technology , 1999, J. Manag. Inf. Syst..

[8]  Antje Baer,et al.  E Learning Strategies For Delivering Knowledge In The Digital Age , 2016 .

[9]  B. Byrne.  Structural equation modeling with EQS : basic concepts, applications, and programming , 2000 .

[10]  J. Nunnally.  Psychometric Theory (2nd ed), New York: McGraw-Hill. , 1978 .

[11]  Traci Sitzmann,et al.  The Influence of Goal Orientation Dimensions on Time to Train in a Self-Paced Training Environment , 2009 .

[12]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[13]  Terry Ryan,et al.  The Role of Social Presence and Moderating Role of Computer Self-Efficacy in Predicting the Continuance Usage of E-Learning Systems , 2004, J. Inf. Syst. Educ..

[14]  Richard P. Bagozzi,et al.  Assessing Construct Validity in Organizational Research , 1991 .

[15]  Eric T. G. Wang,et al.  Understanding Web-based learning continuance intention: The role of subjective task value , 2008, Inf. Manag..

[16]  Venkatesh,et al.  A Longitudinal Field Investigation of Gender Differences in Individual Technology Adoption Decision-Making Processes. , 2000, Organizational behavior and human decision processes.

[17]  John W. Langford,et al.  To click or not to click: E-learning for the public sector , 2003 .

[18]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[19]  J. Russell,et al.  The effectiveness of distance learning initiatives in organizations , 2003 .

[20]  Afzaal H. Seyal,et al.  Determinants of academic use of the Internet: A structural equation model , 2002, Behav. Inf. Technol..

[21]  P. Bentler,et al.  Evaluating model fit. , 1995 .

[22]  P. Bentler,et al.  Significance Tests and Goodness of Fit in the Analysis of Covariance Structures , 1980 .

[23]  Judy E. Scott,et al.  Cognitive engagement with a multimedia ERP training tool: Assessing computer self-efficacy and technology acceptance , 2009, Inf. Manag..

[24]  E. Denessen,et al.  Relations between characteristics of workplace practices and types of informal work‐related learning: A survey study among Dutch Police , 2008 .

[25]  Jay F. Nunamaker,et al.  Can e-learning replace classroom learning? , 2004, CACM.

[26]  Eduardo Salas,et al.  E-Learning in Organizations , 2005 .

[27]  P. Bentler,et al.  Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .

[28]  Siong-Hoe Lau,et al.  An investigation of user perceptions and attitudes towards learning objects , 2008, Br. J. Educ. Technol..

[29]  Rolph E. Anderson,et al.  Multivariate Data Analysis with Readings , 1979 .