Handling Service Level Agreements in IoT = Minding Rules + Log Analytics?

With the rise of Internet of Things, end-users expect to obtain data from well-connected smart devices and stations through data services being provisioned in distributed architectures. Such services could be aggregated in a number of smart ways to provide the end-users and third-party applications with sophisticated data (e.g., weather data coupled with soil pollution), resulting in a growing number of service offerings to be requested. Service offerings that have been shortlisted for a certain data request (e.g., rainfall in a particular farming site) need to be ranked according to the end-users' preference. Service level agreements, i.e., the mutual responsibilities between the service provider and its consumers, address this sort of preference. Unfortunately, provisioning quality-aware services under this term still stays on the sidelines. In this paper, we propose a novel service architecture where the service level agreements shall be: (i) accumulated overtime on IoT service transactions; (ii) compiled when aggregating IoT services; (iii) used as a ranking criterion for suggesting IoT service offerings. We demonstrate our new approach in the service provisioning of agricultural datasets taken from a farming site of the Mekong Delta in Vietnam.

[1]  Hayat Routaib,et al.  A DaaS Based Framework for IoT Data Provisioning , 2017 .

[2]  George Spanoudakis,et al.  Establishing and Monitoring SLAs in Complex Service Based Systems , 2009, 2009 IEEE International Conference on Web Services.

[3]  Mika Westerlund,et al.  Designing Business Models for the Internet of Things , 2014 .

[4]  Schahram Dustdar,et al.  On analyzing and specifying concerns for data as a service , 2009, 2009 IEEE Asia-Pacific Services Computing Conference (APSCC).

[5]  Florian Stahl,et al.  A classification framework for data marketplaces , 2016, Vietnam Journal of Computer Science.

[6]  Sonja Meyer,et al.  On IoT-services: Survey, Classification and Enterprise Integration , 2012, 2012 IEEE International Conference on Green Computing and Communications.

[7]  G. R. Fick,et al.  Measuring Service Quality in the Travel and Tourism Industry , 1991 .

[8]  Sylvain Kubler,et al.  Open IoT Ecosystem for Sporting Event Management , 2017, IEEE Access.

[9]  Yves Pigneur,et al.  Business Model Generation: A handbook for visionaries, game changers and challengers , 2010 .

[10]  John A. Olson Data as a Service: Are We in the Clouds? , 2009 .

[11]  Tien-Dung Cao,et al.  MARSA: A Marketplace for Realtime Human Sensing Data , 2016, ACM Trans. Internet Techn..

[12]  Trung-Viet Nguyen,et al.  Aggregating Service Level Agreements in Services Bundling: A Semiring-Based Approach , 2016, FDSE.

[13]  Odej Kao,et al.  Service-level agreement aggregation for quality of service-aware federated cloud networking , 2015, IET Networks.

[14]  K. Misura,et al.  Data marketplace for Internet of Things , 2016, 2016 International Conference on Smart Systems and Technologies (SST).

[15]  Mohamed Mohamed,et al.  rSLA: Monitoring SLAs in Dynamic Service Environments , 2015, ICSOC.

[16]  Alexander Pflaum,et al.  Development of an Ecosystem Model for the Realization of Internet of Things (IoT) Services in Supply Chain Management , 2017, Electronic Markets.

[17]  Trung-Viet Nguyen,et al.  Contractual Specifications of Business Services: Modeling, Formalization and Proximity , 2017, Trans. Large Scale Data Knowl. Centered Syst..

[18]  Stefano Bistarelli Semirings for Soft Constraint Solving and Programming , 2004, Lecture Notes in Computer Science.

[19]  Frank Leymann,et al.  Aggregation of Service Level Agreements in the Context of Business Processes , 2008, 2008 12th International IEEE Enterprise Distributed Object Computing Conference.

[20]  Aditya K. Ghose,et al.  Contracts + Goals = Roles? , 2012, ER.

[21]  H. Krcmar,et al.  Cloud Computing – Outsourcing 2.0 or a new Business Model for IT Provisioning? , 2011 .

[22]  Liang Chen,et al.  A service computing manifesto , 2017, Commun. ACM.

[23]  Bogdan Franczyk,et al.  COSMA - An Approach for Managing SLAs in Composite Services , 2008, ICSOC.

[24]  Dieter Uckelmann,et al.  Business Models for the Internet of Things , 2011, Architecting the Internet of Things.

[25]  Janice L. Davis Digital Capital: Harnessing the Power of Business Webs , 2004 .

[26]  William J. Kettinger,et al.  Perceived Service Quality and User Satisfaction with the Information Services Function , 1994 .