Operations Management: Providing Value in Goods and Services

Part I: Foundation Material. Zeoring in on Operations. Strategic Planning for Value in Goods and Services. Total Quality: Striving for Customer Satisfaction. Forecasting Demand. Part II: Facility Location. Arrangement of Facilities to Produce Goods and Services. Technology to Provide Competitive Advantage. Design of Jobs and Compensation. Part III: Managing Inputs for Value-Adding Operations. Planning for Operations and Capacity. Managing the Supply Chain and Materials. Managing Independent-Demand Inventory. Managing Dependent-Demand Inventory. Part IV: Planning and Controlling the Production of Goods and Services. Scheduling and Controlling Manufacturing. The Just-in-Time Philosophy of Seeking Excellence. Scheduling and Controlling Services. Scheduling and Controlling Products. Part V: The Continuing Saga of Staying Competitive. Refine and Redesign for Continuous Improvement.