Some aspects of the evaluation of Business Process Reengineering projects

Evaluation is an important facet of human existence because it is an intrinsic part of the process of understanding. The evaluation of business process reengineering is no exception to this statement.Evaluation of business process reengineering is most important because at present many business process reengineering projects are appearing to fail. The authors believe this may be because their evaluation is being performed inadequately.There are several methods of measurement and thus evaluation proposed in the literature which may be suitable for the assessment of business process reengineering benefits. This paper suggests that different types of measures are appropriate in different contexts, and that overall, an holistic approach, which looks at a range of benefits and different aspects of benefits evaluation should be taken. It is argued that this approach is necessitated by the all-encompassing nature of reengineering which frequently alters the nature of the business, both internally and in its inte...