Beyond human factors

In any system created by the Information and Communication Technology (ICT) man is main actor. From conception to system discard, man is the system designer, system developer, system user and man is affect by the system, positively or negatively. Although man is the main actor, several systems engineering methods do not include the human in the system development. Given the cost involved in system changes after understand its requirements; we must include the humanism already in system requirements elicitation. This requirements engineering process is a system inside the system to be treated, a system where the components are human activities. This paper propose the use of soft system approach to this process, as a way to identify human requirements for reduce the discrepancy between the expected systems features and the ones that will be perceived.

[1]  D. C. oksey C. Eshelman,et al.  The quality toolbox , 1992 .

[2]  R. Ackoff,et al.  Redesigning the Future, a Systems Approach to Societal Problems , 1977, IEEE Transactions on Systems, Man, and Cybernetics.

[3]  Peter Kroes,et al.  Modelling infrastructures as socio-technical systems , 2006, Int. J. Crit. Infrastructures.

[4]  Alexander Kossiakoff,et al.  Systems Engineering Principles and Practice , 2020 .

[5]  Charles S. Wasson,et al.  System Analysis, Design, and Development , 2008 .

[6]  Ian Sommerville,et al.  Requirements Engineering: Processes and Techniques , 1998 .

[7]  Carl Sandom,et al.  Human factors for engineers , 2004 .

[8]  Barry W. Boehm,et al.  Understanding and Controlling Software Costs , 1988, IEEE Trans. Software Eng..

[9]  Barbara Paech,et al.  Requirements Engineering Process , 1999 .

[10]  Alphonse Chapanis,et al.  Human factors in systems engineering , 1996 .

[11]  Derek K. Hitchins,et al.  Systems Engineering: A 21st Century Systems Methodology , 2007 .

[12]  Russell L. Ackoff,et al.  Creating the Corporate Future: Plan or be Planned For , 1981 .

[13]  Donald Firesmith,et al.  Common Requirements Problems, Their Negative Consequences, and the Industry Best Practices to Help Solve Them , 2007, J. Object Technol..

[14]  Grace L. Duffy,et al.  Quality into the 21st century : perspectives on quality and competitiveness for sustained performance , 2003 .

[15]  Suzanne Robertson,et al.  Mastering the Requirements Process , 1999 .

[16]  Peter Checkland,et al.  Systems Thinking, Systems Practice , 1981 .

[17]  R. Ackoff,et al.  Systems, Messes and Interactive Planning , 1997 .

[18]  Peter Checkland,et al.  Soft Systems Methodology: a 30-year retrospective , 1999 .

[19]  Christopher Nemeth,et al.  Human Factors Methods for Design: Making Systems Human-Centered , 2004 .

[20]  John Mylopoulos,et al.  Designing socio-technical systems: from stakeholder goals to social networks , 2009, Requirements Engineering.