The QFD handbook

Partial table of contents: INTRODUCTION TO QFD. Step-by-Step QFD: A Strategy for Success (J. Terninko). USING QFD ON A PROJECT BASIS. QFD and Creativity (K. Hofmeister). QFD and Robust Design (S. Taguchi, et al.). QFD and Theory of Inventive Problem Solving (S. Ungvari). QFD and Designing Software (R. Zultner). APPLYING QFD ON AN ONGOING BASIS. Applying QFD to Robust Quality Systems (W. Harral). MANAGING AND MONITORING QFD. Getting to Know the Customer Before Design Using QFD (G. Mazur). Appendices. Glossary. Bibliography. Index.