Operations Management: An Integrated Approach

Part I. Operations within Organisations - Building Blocks: 1. What is operations management and why is it important? Prakash J. Singh 2. Operating system models David Parker 3. Key decisions in OM Willem Selen and Danny Samson 4. Planning and controlling the use of operating assets and resources Sum Chee Chuong Part II. Approaches to Understanding OM: 5. Strategic approach to operations management Senevi Kiridena and Prakash J. Singh 6. Processes and systems in operations management Daniel Prajogo, Prakash J. Singh and Danny Samson 7. Supply chain or network approach to operations management Richard Lane Part III. Moving Forward with OM - Creating Competitive Advantage: 8. Innovation, technology and knowledge management Paul Hyland and Claudine Soosay 9. Quality management in operations Lawrie Corbett 10. Operations excellence Ross Chapman, Terry Sloan and Ron Beckett Part IV. Challenges and Opportunities in Operations: 11. Managing risk in operations Damien Power and Danny Samson 12. Sustainability in operations management Suzy Goldsmith and Danny Samson 13. Operations management in different settings Victoria Hanna Part V. Case Studies: 1. Innovation in the biotechnology sector: the case of IDT Australia John Morgan 2. New Zealand King Salmon: value-chain innovation Jay Sankaran 3. Pilila Clothing Company goes lean David Parker 4. From Singapore to the world: port management in Singapore Sum Chee Chuong 5. Striving for operations excellence within Queensland Rail Supply Division Kevin Burgess 6. Should I stay or should I go? Shiraishi Garments Company Bin Jiang and Patrick J. Murphy 7. Towards a green supply chain: Toyota Australia Dayna Simpson 8. Process analyses and improvement at Bartter Enterprises Tom Bevington, Phillip Irvine and Danny Samson 9. Operations challenges at Firth Industries Limited, Wellington Division Lawrie Corbett and D. Clay Whybark 10. Ford Motor Company: moving forward in Australia Brett Allen 11. Technology transfer at Hero Honda R. D. Pathak, Z. Husain, Sushil and Danny Samson 12. Why is the patient resident time so long?: The case of St Martin's and Charity Private Hospital Victoria Hanna and Kannan Sethuraman Index.

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