Quality assurance in training and education : how to apply BS5750 (ISO 9000) standards

Principles of quality assurance systems and BS5750 setting up a quality system the detailed BS5750 requirement - design control, document control, purchasing, purchaser supplied product, product identification and traceability, process control, inspection and testing, inspection, measuring and test equipment, inspection and test status, control of non-conforming product, corrective action, handling, storage, packaging and delivery, quality records, internal quality audits, training, servicing, statistical techniques writing procedures writing work instructions internal auditing management review towards total quality management.