AOA symposium. Direct-to-consumer marketing in orthopaedic surgery: boon or boondoggle?

It is widely acknowledged by management professionals that the marketing of products and services to the consumers of those products and services is one of the most important functions of any organization. Consumers cannot buy a product or use a service that they are not aware of, so marketing plays a critical role in creating awareness as well as in educating customers about the product or service. By communicating information about their products and services, organizations are increasing the welfare of producers and users. This is accomplished by a producer who sells a product or service to a consumer who can increase his or her quality of life by using the product or service. In health care, the marketing of pharmaceuticals has been widely disseminated and just as widely debated by professionals, consumers, patients, and the regulatory agencies. Supporters have claimed that this increasing prevalence of direct-toconsumer marketing of pharmaceuti*This report is based, in part, on a symposium presented at the Annual Meeting of the American Orthopaedic Association on June 24, 2006, in San Antonio, Texas.

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