The Project World - Gamification in Project Knowledge Management

To this day, companies struggle to manage what they know. More specially, project teams are reinventing the wheel by finding already known solutions or making mistakes that were already made in the organization. Many researchers are studying the challenge of managing knowledge, and they often focus on knowledge documentation, storage, and transfer. However, mostly knowledge reuse is omitted by research. In this paper, we present a gamified project knowledge management system to address this gap. Du to the integration of gamification mechanisms we follow a new approach to enable project teams to share their experiences and thus, reuse project-related knowledge. With our work we contribute to both research and practice. On the one hand, we follow the call of researchers for more studies in the field of gamification since its effects needs to be tested and demonstrated by applying rigorous research methods. On the other hand, by following the new way of integrating gaming mechanisms in a knowledge management system, we open a new area for research opportunities in knowledge management research. Furthermore, practitioners may leverage our proposed ideas and build specific artifacts adapted to the actual needs of the organization and its employees.

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