Assessment of CSR based supply chain performance system using an integrated fuzzy AHP-TOPSIS approach

ABSTRACT The objective of this research was to identify Corporate Social Responsibility (CSR) criteria as well as propose and prioritise the alternatives to improve the supply chain performance system of an organisation. To meet the objective, firstly, CSR-based criteria, sub-criteria and alternatives were identified based on the literature review and discussion with the field experts, taken from automobile industries located at the Delhi region of India. Then, kappa statistics has been applied to check the internal consistency between identified criteria and sub-criteria. After finding the evidence of internal consistency, a hierarchical-type model has been developed and analysed using a multi-criteria decision-making as an integrated fuzzy analytical hierarchy process (AHP) and a fuzzy technique for order performance by similarity to the ideal solution (TOPSIS) approach. To make the results more robust and feasible, a sensitivity analysis has also been performed.

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