Analyzing the commitment-loyalty link in service contexts
暂无分享,去创建一个
[1] M. Havitz,et al. A path analytic model of the relationships between involvement, psychological commitment, and loyalty. , 1998 .
[2] M. Pritchard,et al. The Loyal Traveler: Examining a Typology of Service Patronage , 1997 .
[3] S. Hunt,et al. The Commitment-Trust Theory of Relationship Marketing , 1994 .
[4] James L. Arbuckle. Computer announcement amos: Analysis of moment structures , 1994 .
[5] Alan Dick,et al. Customer loyalty: Toward an integrated conceptual framework , 1994 .
[6] Mark A. Davis,et al. Antecedents to customer expectations for service recovery , 1994 .
[7] R. Bagozzi. On the neglect of volition in consumer research: A critique and proposal , 1993 .
[8] Terence A. Oliva,et al. A Catastrophe Model for Developing Service Satisfaction Strategies , 1992 .
[9] Richard G. Netemeyer,et al. The effect of enduring, situational, and response involvement on preference stability in the context of voting behavior , 1992 .
[10] Daniel L. Wann,et al. The Positive Social and Self Concept Consequences of Sports Team Identification , 1991 .
[11] Mary Jo Bitner,et al. Evaluating service encounters: The effects of physical surroundings and employee responses. , 1990 .
[12] P. Bentler,et al. Comparative fit indexes in structural models. , 1990, Psychological bulletin.
[13] Scott W. Kelley,et al. Customer participation in service production and delivery. , 1990 .
[14] Ida E. Berger,et al. The Effect of Advertising on Attitude Accessibility, Attitude Confidence, and the Attitude-Behavior Relationship , 1989 .
[15] Richard G. Netemeyer,et al. Measurement of Consumer Susceptibility to Interpersonal Influence , 1989 .
[16] James L. Arbuckle. AMOS: Analysis of Moment Structures , 1989 .
[17] S. Beatty,et al. Alternative hierarchies of the attitude-behavior relationship: The impact of brand commitment and habit , 1988 .
[18] B. Shamir. Commitment and Leisure , 1988 .
[19] S. Beatty,et al. The involvement--commitment model: Theory and implications , 1988 .
[20] Dennis R. Howard,et al. An analysis of consumer loyalty to municipal recreation programs , 1988 .
[21] R. Bagozzi,et al. On the evaluation of structural equation models , 1988 .
[22] H. E. Tinsley,et al. Uses of factor analysis in counseling psychology research. , 1987 .
[23] E. Mayo,et al. Winning the Market-Share Game , 1986 .
[24] A. Tesser,et al. Thought-induced attitude change: The effects of schema structure and commitment. , 1986 .
[25] D. A. Kenny,et al. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. , 1986, Journal of personality and social psychology.
[26] J. Zaichkowsky. Measuring the Involvement Construct , 1985 .
[27] Lyman W. Porter,et al. Employee-Organization Linakges: The Psychology of Commitment, Absenteeism and Turnover , 1985 .
[28] Thomas Buchanan,et al. Commitment and leisure behavior: A theoretical perspective , 1985 .
[29] Robert W. Ruekert,et al. Reliability and Validity of Alternative Measures of Channel Member Satisfaction , 1984 .
[30] James A. Muncy. An investigation of the two-dimensional conceptualization of brand loyalty , 1983 .
[31] M. R. Solomon. The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective , 1983 .
[32] Lawrence A. Crosby,et al. Psychological Commitment and Its Effects on Post-Decision Evaluation and Preference Stability among Voters , 1983 .
[33] J. Hoelter. The Analysis of Covariance Structures , 1983 .
[34] Thomas J. Page,et al. An Examination of the Convergent, Discriminant, and Predictive Validity of Fishbein's Behavioral Intention Model , 1982 .
[35] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[36] H. Assael. Consumer behavior and marketing action , 1981 .
[37] Philip Kotler,et al. Marketing Warfare in the 1980s , 1981 .
[38] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[39] L. Porter,et al. The Measurement of Organizational Commitment. , 1979 .
[40] Gilbert A. Churchill. A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .
[41] Morris B. Holbrook,et al. Beyond Attitude Structure: Toward the Informational Determinants of Attitude: , 1978 .
[42] William A. Fisher,et al. A Behavioral Process Approach to Information Acquisition in Nondurable Purchasing , 1978 .
[43] J. Jacoby,et al. Brand Loyalty: Measurement and Management , 1978 .
[44] J. Cacioppo,et al. Low-ball procedure for producing compliance: Commitment then cost. , 1978 .
[45] Christopher Leone,et al. Cognitive schemas and thought as determinants of attitude change , 1977 .
[46] R. Cialdini,et al. Basking in Reflected Glory: Three (Football) Field Studies , 1976 .
[47] Thomas S. Robertson,et al. Low-commitment consumer behavior. , 1976 .
[48] G. Day. A Two-Dimensional Concept of Brand Loyalty , 1976 .
[49] J. Jacoby,et al. Brand Loyalty Vs. Repeat Purchasing Behavior , 1973 .
[50] G. Day. Buyer Attitudes and Brand Choice Behavior , 1970 .
[51] J. Carman. Correlates of Brand Loyalty: Some Positive Results , 1970 .
[52] R. Kanter. COMMITMENT AND SOCIAL ORGANIZATION: A STUDY OF COMMITMENT MECHANISMS IN UTOPIAN COMMUNITIES * , 1968 .
[53] D. Bem. Self-perception: An alternative interpretation of cognitive dissonance phenomena. , 1967, Psychological review.
[54] C A Kiesler,et al. A test of a model for commitment. , 1966, Journal of personality and social psychology.
[55] J. Freedman,et al. INVOLVEMENT, DISCREPANCY, AND CHANGE. , 1964, Journal of abnormal psychology.
[56] J. Freedman,et al. PERCEIVED CHOICE AND RESISTANCE TO PERSUASION. , 1964, Journal of abnormal psychology.
[57] M. J. Rosenberg,et al. Attitude organization and change. An analysis of consistency among attitude components. , 1961 .
[58] H. Becker. Notes on the Concept of Commitment , 1960, American Journal of Sociology.
[59] L. Festinger. A Theory of Cognitive Dissonance , 1957 .