Using a multiple-informant approach in SCM research

Purpose – The purpose of this paper is to review the current state of survey-based SCM research that employs a multiple-informant perspective. Recommendations on how to rigorously conduct such research are developed, strengths and limitations discussed, and opportunities for advancing the discipline through this approach identified. Design/methodology/approach – A systematic literature review (SLR) of 1,048 articles published in five leading SCM journals within a seven-year time frame is conducted. Findings – The review shows that multiple-informant studies are still largely under-represented. Yet this approach more accurately depicts the multi-faceted nature of SCM. Specific requirements of this approach need to be considered throughout the research process, from unit of analysis, sampling frame, and data collection to analytic strategy. Research limitations/implications – Taking into account the often complex, dynamic actor networks in which SCM phenomena are embedded may provide new insights, especiall...

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