An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

[1]  Quality Awards and the Market Value of the Firm-Based on the Data from Chinese Stock Market , 2010, 2010 International Conference on Management and Service Science.

[2]  M. Browne,et al.  Alternative Ways of Assessing Model Fit , 1992 .

[3]  T. Little,et al.  To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits , 2002 .

[4]  Albert Satorra,et al.  A scaled difference chi-square test statistic for moment structure analysis , 1999 .

[5]  Alan Stainer,et al.  Productivity, quality and ethics – a European viewpoint , 1995 .

[6]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[7]  Borut Rusjan.  Usefulness of the EFQM excellence model: Theoretical explanation of some conceptual and methodological issues , 2005 .

[8]  Clifford C. Clogg,et al.  Latent Variables Analysis: Applications for Developmental Research. , 1995 .

[9]  Nabil Tamimi,et al.  A second‐order factor analysis of critical TQM factors , 1998 .

[10]  V. M. Rao Tummala,et al.  Strategic Quality Management, Malcolm Baldrige and European Quality Awards and ISO 9000 Certification: Core Concepts and Comparative Analysis , 1996 .

[11]  Barbara B. Flynn,et al.  Further evidence on the validity of the theoretical models underlying the Baldrige criteria , 2001 .

[12]  James R. Evans,et al.  Validating Key Results Linkages in the Baldrige Performance Excellence Model , 2003 .

[13]  Amrik S. Sohal,et al.  The multidimensionality of TQM practices in determining quality and innovation performance — an empirical examination , 2004 .

[14]  Hale Kaynak,et al.  The relationship between total quality management: practices and their effects on firm performance , 2003 .

[15]  R. Vandenberg,et al.  A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research , 2000 .

[16]  James A. Belohlav,et al.  Quality, Strategy, and Competitiveness , 1993 .

[17]  Antonio Leal,et al.  Relationships between the EFQM model criteria: a study in Spanish universities , 2005 .

[18]  K. Cameron,et al.  ORGANIZATIONAL QUALITY: An Examination of the Malcolm Baldrige National Quality Framework , 1998 .

[19]  R. Bagozzi,et al.  Representing and testing organizational theories: A holistic construal. , 1982 .

[20]  R. MacCallum,et al.  Sample size in factor analysis. , 1999 .

[21]  David J. Ketchen,et al.  AN ASSESSMENT OF THE USE OF STRUCTURAL EQUATION MODELING IN STRATEGIC MANAGEMENT RESEARCH , 2004 .

[22]  W. Deming.  Quality, productivity, and competitive position , 1982 .

[23]  John S. Oakland,et al.  Theories and concepts in total quality management , 1992 .

[24]  Rhian Silvestro,et al.  Positioning services along the volume‐variety diagonal , 1999 .

[25]  André H.J. Nijhof,et al.  Implications of business ethics for quality management , 2005 .

[26]  M. C. Jensen,et al.  Science, Specific Knowledge and Total Quality Management , 1994 .

[27]  T. C. Powell.  Total Quality Management as Competitive Advantage , 1995 .

[28]  B G Dale.  Characteristics of organizations not committed to total quality management , 1997 .

[29]  Adrian John Wilkinson,et al.  TQM and the Management of Labour , 2013 .

[30]  Peter M. Bentler,et al.  EQS : structural equations program manual , 1989 .

[31]  Susan Meyer Goldstein,et al.  Empirical Support for the Baldrige Award Framework in U.S. Hospitals , 2002, Health care management review.

[32]  R. Schroeder,et al.  Relationships between implementation of TQM, JIT, and TPM and manufacturing performance , 2001 .

[33]  John S. Oakland,et al.  The links between people management, customer satisfaction and business results , 1998 .

[34]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[35]  Elaine Aspinwall,et al.  Total quality management implementation frameworks: Comparison and review , 2000 .

[36]  Mile Terziovski,et al.  The link between total quality management practice and organisational performance , 1999 .

[37]  Gertrude P. Pannirselvam,et al.  A study of the relationships between the Baldrige categories , 2001 .

[38]  Shams‐ur Rahman,et al.  The Future of TQM is Past. Can TQM be Resurrected? , 2004 .

[39]  Sang M. Lee,et al.  Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance , 2003 .

[40]  Paul E. Tesluk,et al.  A Comparison of Approaches to Forming Composite Measures in Structural Equation Models , 2000 .

[41]  George A. Bohoris,et al.  A comparative assessment of some major quality awards , 1995 .

[42]  Shams Rahman,et al.  Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation , 2004 .

[43]  David A. Collier,et al.  An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria , 2001 .

[44]  Karl G. Jöreskog,et al.  Lisrel 8: User's Reference Guide , 1997 .

[45]  Paul Jansen,et al.  Improving the EFQM Model: An empirical study on model development and theory building using concept mapping , 2001 .

[46]  Rodney McAdam,et al.  A TQM dynamics perspective on baldrige and business excellence model comparisons , 2005 .

[47]  N S Klazinga,et al.  EFQM approach and the Dutch Quality Award. , 1999, International journal of health care quality assurance incorporating Leadership in health services.

[48]  Christine S. Williams,et al.  Evolution of quality management: British Benefit Enquiry Line , 2000 .

[49]  A. Satorra,et al.  Corrections to test statistics and standard errors in covariance structure analysis. , 1994 .

[50]  Kit Fai Pun,et al.  Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises , 2006 .

[51]  Adrian John Wilkinson,et al.  Managing human resources for TQM: possibilities and pitfalls , 1995 .

[52]  Darryl D. Wilson,et al.  An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model , 2000, Decis. Sci..

[53]  Thiagarajan Ravichandran,et al.  An innovation diffusion model of TQM implementation , 2001, IEEE Trans. Engineering Management.

[54]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[55]  J. Dean,et al.  MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT , 1994 .

[56]  R. Schroeder,et al.  A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD , 1994 .

[57]  L Lieuwe Dijkstra,et al.  An Empirical Interpretation of the EFQM Framework , 1997 .

[58]  John S. Oakland,et al.  Total Quality Management in Services: Part 1: Understanding and Classifying Services , 1994 .

[59]  Donald C. Hambrick,et al.  Key success factors: Test of a general theory in the mature industrial‐product sector , 1989 .

[60]  David J. Lemak,et al.  Beyond Process: TQM Content and Firm Performance , 1996 .

[61]  John Garvin.  Managing with Total Quality Management ‐ Theory and Practice , 1998 .

[62]  P. Bentler,et al.  Significance Tests and Goodness of Fit in the Analysis of Covariance Structures , 1980 .

[63]  J. Hackman,et al.  Total Quality Management: Empirical, Conceptual, and Practical Issues , 1995 .

[64]  Roger G. Schroeder,et al.  A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .

[65]  J. Edwards.  Multidimensional Constructs in Organizational Behavior Research: An Integrative Analytical Framework , 2001 .

[66]  Philip B. Crosby,et al.  Quality Is Free: The Art of Making Quality Certain , 1979 .

[67]  K. B. Hendricks,et al.  Quality awards and the market value of the firm: an empirical investigation , 1996 .

[68]  Jayant V. Saraph,et al.  An Instrument for Measuring the Critical Factors of Quality Management , 1989 .

[69]  J. Bert Keats,et al.  Quality Planning and Analysis , 1981 .

[70]  Hongyi Sun.  Diffusion and contribution of total quality management: an empirical study in Norway , 1999 .

[71]  J. S. Long,et al.  Testing Structural Equation Models , 1993 .

[72]  Fabrizio Salvador,et al.  TQM across multiple countries: Convergence hypothesis versus national specificity arguments , 2005 .

[73]  Ismail Sila,et al.  An investigation of the total quality management survey based research published between 1989 and 2000: A literature review , 2002 .

[74]  J. J. Dahlgaard,et al.  A causal model for employee satisfaction , 2000 .

[75]  Roger J. Calantone,et al.  Validating the Malcolm Baldrige National Quality Award Framework through structural equation modelling , 2000 .

[76]  Zhihai Zhang,et al.  Developing a model of quality management methods and evaluating their effects on business performance , 2000 .

[77]  John S. Oakland,et al.  Tqm: Text with Cases , 2003 .

[78]  Sameer Prasad,et al.  The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management , 2003 .

[79]  S. Sitkin,et al.  DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE , 1994 .

[80]  L. J. Porter.  An empirical model for total quality management , 1995 .

[81]  Henrik Eriksson,et al.  Organisational performance improvement through quality award process participation , 2005 .

[82]  Ana B. Escrig-Tena,et al.  To what extent do enablers explain results in the EFQM excellence model?: An empirical study , 2005 .

[83]  Simon A. Black,et al.  Self-assessment: What's in it for us? , 1997 .

[84]  C. P. Kartha,et al.  A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria , 2004 .

[85]  John C. Anderson,et al.  A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings* , 1995 .

[86]  Barrie Dale,et al.  From ISO 9000 Series Registration to Total Quality Management: An Examination , 1994 .

[87]  Carmen Sorge,et al.  Impact of Engineering Students' Attitudes on Achievement in Statistics: A Structural Model , 2002 .

[88]  Rodney McAdam,et al.  Business performance measurement and change management within a TQM framework , 2001 .

[89]  Barbara B. Flynn,et al.  Relevance of Baldrige constructs in an international context: A study of national culture , 2006 .

[90]  J. Eskildsen.  The Causal Structure of The EFQM Excellence Model , 2003 .

[91]  John S. Oakland,et al.  Total Quality Management in Services , 1994 .

[92]  D. Samson,et al.  EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE? , 1999 .

[93]  S. Mulaik,et al.  EVALUATION OF GOODNESS-OF-FIT INDICES FOR STRUCTURAL EQUATION MODELS , 1989 .

[94]  Jose Ignacio Castresana Ruiz-Carrillo,et al.  Theoretical foundation of the EFQM model: the resource-based view , 2005 .

[95]  Keah Choon Tan,et al.  A Structural Model Analysis of the Malcolm Baldrige National Quality Award Framework , 2003 .

[96]  F. M. Gryna.  Quality planning and analysis , 1970 .

[97]  Ed Mitchell,et al.  The impact of ISO 9000 and TQM on best practice/performance , 2000 .

[98]  Ton van der Wiele,et al.  ISO 9000 series registration to business excellence: the migratory path , 2000, Bus. Process. Manag. J..

[99]  S. Finney,et al.  Item parceling issues in structural equation modeling , 2001 .

[100]  M Williams,et al.  Managing Quality , 2018 .

[101]  A Kitson,et al.  Framework for quality. , 1986, Nursing standard : official newspaper of the Royal College of Nursing.

[102]  R. Bagozzi,et al.  A General Approach for Representing Constructs in Organizational Research , 1998 .

[103]  J. Eskildsen.  Identifying the vital few using the European Foundation for Quality Management model , 1998 .

[104]  A. Wilkinson,et al.  Rethinking total quality management , 2001 .

[105]  A. Westlund.  Measuring environmental impact on society in the EFQM system , 2001 .

[106]  K. B. Hendricks,et al.  Firm characteristics, total quality management, and financial performance , 2001 .

[107]  M. Kane.  Measurement theory. , 1980, NLN publications.

[108]  John R. Grandzol,et al.  A survey instrument for standardizing TQM modeling research , 1998 .

[109]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[110]  Abby Ghobadian,et al.  Characteristics, benefits and shortcomings of four major quality awards , 1996 .

[111]  L. Cronbach.  Coefficient alpha and the internal structure of tests , 1951 .

[112]  Howard Wainer,et al.  Item Clusters and Computerized Adaptive Testing: A Case for Testlets , 1987 .

[113]  D. Wyse,et al.  CE , 1988, Springer Reference Medizin.

[114]  Khaled A. Alshare,et al.  The Baldrige Education Criteria for Performance Excellence Framework , 2006 .

[115]  Sanjay L. Ahire,et al.  Development and Validation of TQM Implementation Constructs , 1996 .