User experience evaluation methods for mobile devices

There are many user experience evaluation methods available in the literature. Four different user experience evaluation methods were reviewed. However, most user experience evaluation methods measured different dimensions of user experience. Therefore, Norman's emotional design is proposed as a common conceptual framework for user experience. User experience evaluation method should measure emotional response related to visceral, behavioural and reflective. Thus, a user experience testing is designed to provide holistic view of a product. Other challenges faced in user experience evaluation methods are also discussed in detail.

[1]  Michael Kipp,et al.  Designing Emotions , 2011, KI - Künstliche Intelligenz.

[2]  Yelena Nakhimovsky,et al.  Mobile user experience research: challenges, methods & tools , 2009, CHI Extended Abstracts.

[3]  Manfred Tscheligi,et al.  User Experience Evaluation in the Mobile Context , 2010, Mobile TV: Customizing Content and Experience.

[4]  Mike Baxter,et al.  Product Design: A Practical Guide to Systematic Methods of New Product Development , 1995 .

[5]  Ray Crozier,et al.  Manufactured Pleasures: Psychological Responses to Design , 1994 .

[6]  Minna Isomursu,et al.  Experimental evaluation of five methods for collecting emotions in field settings with mobile applications , 2007, Int. J. Hum. Comput. Stud..

[7]  Virpi Roto,et al.  Towards Practical User Experience Evaluation Methods , 2008 .

[8]  Erik Stolterman,et al.  Emotional Experience and Interaction Design , 2008, Affect and Emotion in Human-Computer Interaction.

[9]  M. Csíkszentmihályi,et al.  Validity and Reliability of the Experience‐Sampling Method , 1987, The Journal of nervous and mental disease.

[10]  James A. Landay,et al.  MyExperience: a system for in situ tracing and capturing of user feedback on mobile phones , 2007, MobiSys '07.

[11]  M. Csíkszentmihályi,et al.  The Experience Sampling Method , 2014 .

[12]  Anshu Agarwal,et al.  Beyond usability: evaluating emotional response as an integral part of the user experience , 2009, CHI Extended Abstracts.

[13]  William Buxton,et al.  Usability evaluation considered harmful (some of the time) , 2008, CHI.

[14]  Michael E. Atwood,et al.  Changing perspectives on evaluation in HCI: past, present, and future , 2013, CHI Extended Abstracts.

[15]  Kasper Hornbæk,et al.  Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience , 2011, CHI.

[16]  P. Lang.  Behavioral treatment and bio-behavioral assessment: computer applications , 1980 .

[17]  Pj Clarkson,et al.  THE INFLUENCE OF CONSUMER RESEARCH ON PRODUCT AESTHETICS , 2006 .

[18]  Jane Vincent,et al.  Emotional attachment and mobile phones , 2005, Thumb Culture.

[19]  Anne Marsden,et al.  International Organization for Standardization , 2014 .

[20]  Virpi Roto,et al.  User experience evaluation methods: current state and development needs , 2010, NordiCHI.

[21]  Virpi Roto,et al.  User Experience Evaluation Methods in Product Development (UXEM'09) , 2009, INTERACT.

[22]  Ab Razak Che Hussin,et al.  User experience: challenges and opportunities , 2013 .

[23]  Cara Wrigley,et al.  Design Dialogue: The Visceral Hedonic Rhetoric Framework , 2013, Design Issues.

[24]  Regan L. Mandryk,et al.  Using psychophysiological techniques to measure user experience with entertainment technologies , 2006, Behav. Inf. Technol..

[25]  D. Norman.  Emotional design : why we love (or hate) everyday things , 2004 .

[26]  Ali Mansoor,et al.  User Experience Evaluation in Mobile Industry , 2011 .

[27]  Rafael Capilla,et al.  HCI Practices for Building Usable Software , 2013, Computer.

[28]  Marketta Niemelä,et al.  3 E – EXPRESSING EMOTIONS AND EXPERIENCES , 2005 .