Review on the Supportive Effects of Information Criterion on Components of EFQM Excellence Model

The EFQM excellence model links different quality management concepts together to lead their effects towards organizational performance. This model follows the logic of TQM theory to obtain excellent results for the organization. Nine variables are included in this model. Recently, the necessary foundation of information, which supports components of the excellence system, has been investigated by authors. Consequently, information can be considered as the missing link in the quality management framework. This study tries to review the supportive effects of information dimension on different criteria of EFQM model. After review, it can be concluded that information have several direct effects on components of EFQM model. In other words, it is found that information concept has a complementary role in EFQM model. Consequently, integration of information criterion with EFQM framework is suggested by this study.

[1]  Ana B. Escrig-Tena,et al.  An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model , 2009 .

[2]  Benoit Aubert,et al.  Information flows and business process integration , 2009, Bus. Process. Manag. J..

[3]  Khaled A. Alshare,et al.  The Baldrige Education Criteria for Performance Excellence Framework , 2006 .

[4]  Rambabu Kodali,et al.  TQM implementation elements for manufacturing excellence , 2008 .

[5]  Alex Douglas,et al.  Implementing the EFQM excellence model in a local authority , 2003 .

[6]  Darryl D. Wilson,et al.  An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model , 2000, Decis. Sci..

[7]  Saixing Zeng,et al.  Managing information flows for quality improvement of projects , 2007 .

[8]  Darryl D. Wilson,et al.  An empirical study to test the causal linkages implied in the Malcolm Baldridge National Quality Award , 1997 .

[9]  N S Klazinga,et al.  EFQM approach and the Dutch Quality Award. , 1999, International journal of health care quality assurance incorporating Leadership in health services.

[10]  David A. Collier,et al.  An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria , 2001 .

[11]  Victor R. Prybutok,et al.  Malcolm Baldrige National Quality Award leadership model , 2004, Ind. Manag. Data Syst..

[12]  S Y Sohn,et al.  Structural equation model for the evaluation of national funding on R&D project of SMEs in consideration with MBNQA criteria. , 2007, Evaluation and program planning.

[13]  Gertrude P. Pannirselvam,et al.  A study of the relationships between the Baldrige categories , 2001 .

[14]  V. Mavroidis,et al.  A comparative analysis and review of national quality awards in Europe , 2007 .

[15]  Johannes Moeller,et al.  Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare , 2001 .

[16]  K. Cameron,et al.  ORGANIZATIONAL QUALITY: An Examination of the Malcolm Baldrige National Quality Framework , 1998 .

[17]  Barbara B. Flynn,et al.  Further evidence on the validity of the theoretical models underlying the Baldrige criteria , 2001 .

[18]  I. Sila,et al.  Critical linkages among TQM factors and business results , 2005 .

[19]  Thomas Y. Choi,et al.  The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction , 1998 .