Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach

[1]  鄭宇庭 行銷硏究 : Marketing research , 2009 .

[2]  Carmen Barroso Castro,et al.  The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour , 2007 .

[3]  K. Alexandris,et al.  Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality , 2006 .

[4]  M. Uysal,et al.  An examination of the effects of motivation and satisfaction on destination loyalty: a structural model , 2005 .

[5]  Cathy H. C. Hsu Mature Motorcoach Travelers' Satisfaction: A Preliminary Step toward Measurement Development , 2003 .

[6]  Charlotte M. Echtner,et al.  The meaning and measurement of destination image. , 2003 .

[7]  M. Joppe Marketing in travel and tourism, 3rd edn, by Victor T.C. Middleton and Jackie Clarke. Butterworth Heinemann, Oxford, 2001. No. of pages 487. Price £19.99/US$37.95. ISBN 0‐7506‐4471‐0. , 2002 .

[8]  Javier Sánchez,et al.  Tourism image, evaluation variables and after purchase behaviour: inter-relationship , 2001 .

[9]  William C. Norman,et al.  An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit , 2001 .

[10]  M. Kozak Repeaters' behavior at two distinct destinations , 2001 .

[11]  M. Oppermann,et al.  Tourism Destination Loyalty , 2000 .

[12]  J. J. Cronin,et al.  Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments , 2000 .

[13]  M. Kozak,et al.  Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination , 2000 .

[14]  Stowe Shoemaker,et al.  Customer loyalty: the future of hospitality marketing. , 1999 .

[15]  A. Pizam,et al.  Customer satisfaction and its measurement in hospitality enterprises , 1999 .

[16]  R. Oliver Whence Consumer Loyalty? , 1999 .

[17]  Seyhmus Baloglu,et al.  A model of destination image formation , 1999 .

[18]  Katherine N. Lemon,et al.  A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction , 1999 .

[19]  Clark Hu,et al.  Gaming Customer Satisfaction: An Exploratory Study , 1998 .

[20]  A. Graefe,et al.  Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety , 1998 .

[21]  K. Ruyter,et al.  On the relationship between store image, store satisfaction and store loyalty , 1998 .

[22]  B. Bramwell,et al.  User satisfaction and product development in urban tourism. , 1998 .

[23]  D. Gilbert Marketing tourism products: Concepts, issues, cases: A Seaton and M Bennett (eds) International Thomson Business Press (1996) 540 pp., ISBN 0-412-57320-2 , 1997 .

[24]  John C. Haughey The Loyalty Effect , 1997, Business Ethics Quarterly.

[25]  R. A. Lupton,et al.  Customer Portfolio Development: Modeling Destination Adopters, Inactives, and Rejecters , 1997 .

[26]  M. Pritchard,et al.  The Loyal Traveler: Examining a Typology of Service Patronage , 1997 .

[27]  Richard Prentice,et al.  Conceptualizing the experiences of heritage tourists , 1997 .

[28]  C. J. Sampol Estimating the Probability of Return Visits Using a Survey of Tourist Expenditure in the Balearic Islands , 1996 .

[29]  C. Fornell,et al.  The American Customer Satisfaction Index: Nature, Purpose, and Findings , 1996 .

[30]  R. Hallowell The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study , 1996 .

[31]  Richard A. Spreng,et al.  A Reexamination of the Determinants of Consumer Satisfaction , 1996 .

[32]  Peter J. Danaher,et al.  Customer Satisfaction in the Tourist Industry , 1996 .

[33]  Haemoon Oh,et al.  Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry , 1996 .

[34]  P. Weaver,et al.  Are Hotels Prepared for the Environmental Consumer? , 1996 .

[35]  Thomas O. Jones,et al.  Why Satisfied Customers Defect , 1996 .

[36]  A. Pizam,et al.  The Role of Awareness and Familiarity with a Destination: The Central Florida Case , 1995 .

[37]  Del I. Hawkins,et al.  Consumer Behavior: Implications for Marketing Strategy, 6th Ed. (Поведение потребителей: основы разработки маркетинговой стратегии) , 1995 .

[38]  P. Kotler,et al.  Marketing for Hospitality and Tourism , 1995 .

[39]  Steven A. Taylor,et al.  An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions , 1994 .

[40]  R. Oliver Cognitive, affective, and attribute bases of the satisfaction response. , 1993 .

[41]  R. Rust,et al.  Customer satisfaction, customer retention, and market share , 1993 .

[42]  E. Anderson,et al.  The Antecedents and Consequences of Customer Satisfaction for Firms , 1993 .

[43]  G. Ross,et al.  Destination evaluation and vacation preferences , 1993 .

[44]  John L. Crompton,et al.  CHOICE SET PROPOSITIONS IN DESTINATION DECISIONS , 1993 .

[45]  鄭用吉 Dell. Hawkins, Roger J. Best, and Kenneth A. Coney, Consummer Behavior: Implications for Marketing Strategy, Rchard D. Irwin, Inc., Homewood, IL 60430, 1992(5th ed.), XVI+674 , 1992 .

[46]  Kye-Sung Chon,et al.  The role of destination image in tourism: An extension , 1992 .

[47]  K. Hughes Tourist satisfaction: A guided “cultural” tour in north queensland , 1991 .

[48]  J. Crompton,et al.  Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley , 1991 .

[49]  Ruth N. Bolton,et al.  A Multistage Model of Customers' Assessments of Service Quality and Value , 1991 .

[50]  Kye-Sung Chon,et al.  Tourism destination image modification process: Marketing implications , 1991 .

[51]  S. J. Backman,et al.  The usefulness of selected variables for predicting activity loyalty , 1991 .

[52]  S. Iso-Ahola,et al.  Sightseeing tourists' motivation and satisfaction , 1991 .

[53]  F. F. Reichheld,et al.  Zero defections: quality comes to services. , 1990, Harvard business review.

[54]  O. H. Yau,et al.  Hong Kong as a travel destination in South-east Asia: a multidimensional approach , 1990 .

[55]  K. Chon The role of destination image in tourism: A review and discussion , 1990 .

[56]  Karl G. Jöreskog,et al.  Lisrel 8: User's Reference Guide , 1997 .

[57]  William C. Gartner,et al.  Tourism Image: Attribute Measurement of State Tourism Products Using Multidimensional Scaling Techniques , 1989 .

[58]  A. Woodside,et al.  A General Model Of Traveler Destination Choice , 1989 .

[59]  J. Clarke,et al.  Marketing in travel and tourism , 1988 .

[60]  P. Wilton,et al.  Models of Consumer Satisfaction Formation : An Extension , 1988 .

[61]  W. DeSarbo,et al.  Response Determinants in Satisfaction Judgments , 1988 .

[62]  Gregory Ashworth,et al.  Marketing in the tourism industry : the promotion of destination regions , 1988 .

[63]  B. Wernerfelt,et al.  Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis , 1987 .

[64]  Rolph E. Anderson,et al.  Multivariate data analysis with readings (2nd ed.) , 1986 .

[65]  D. A. Kenny,et al.  The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. , 1986, Journal of personality and social psychology.

[66]  J. Lounsbury,et al.  An investigation of factors associated with vacation satisfaction , 1985 .

[67]  A. Parasuraman,et al.  Problems and Strategies in Services Marketing , 1985 .

[68]  David Mazursky,et al.  A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process , 1983 .

[69]  James C. Anderson,et al.  Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement , 1982 .

[70]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[71]  R. Oliver A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[72]  R. Best,et al.  Consumer Behavior: Implications for Marketing Strategy , 1980 .

[73]  Rolph E. Anderson,et al.  Multivariate Data Analysis with Readings , 1979 .