Peripheral response: Microblogging during the 22/7/2011 Norway attacks

This paper presents a case study of a very recent man-made crisis in Norway on 22 July, 2011, during which a single person first detonated a bomb in downtown Oslo and then killed 69 young people on the island of Utoya. It proposes a novel way of conceptualizing the public contribution to mobilization of resources using microblogging, particularly tweeting. By examining aspects of public and professional response to this crisis, the notion of peripheral response is developed in relation to emergent forms of agile and dialogic emergency response. Through examining the distributed efforts of responding to the crisis, the paper also revisits situation awareness and reflects upon the dynamic and constantly changing environment that social media and crises inhabit together.

[1]  David Mendonça,et al.  Collaborative adhocracies and mix-and-match technologies in emergency management , 2007, Commun. ACM.

[2]  Tom Rodden,et al.  Moving out from the control room: ethnography in system design , 1994, CSCW '94.

[3]  C. Lomnitz Henry W. Fischer, III: Response to Disaster: Fact Versus Fiction and Its Perpetuation. The Sociology of Disaster , 1999 .

[4]  Edward A. Fox,et al.  Microblogging in Crisis Situations: Mass Protests in Iran, Tunisia, Egypt , 2011 .

[5]  Christian Heath,et al.  Collaboration and controlCrisis management and multimedia technology in London Underground Line Control Rooms , 1992, Computer Supported Cooperative Work (CSCW).

[6]  Mica R. Endsley,et al.  Designing for Situation Awareness : An Approach to User-Centered Design , 2003 .

[7]  James H. Martin,et al.  A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters , 2010 .

[8]  Amanda Lee Hughes,et al.  Crisis in a Networked World , 2009 .

[9]  Leysia Palen,et al.  "Voluntweeters": self-organizing by digital volunteers in times of crisis , 2011, CHI.

[10]  Jeannette N. Sutton,et al.  Twittering Tennessee: Distributed networks and collaboration following a technological disaster , 2010, ISCRAM.

[11]  Björn Johansson,et al.  Dialogical emergency management and strategic awareness in emergency communication , 2011, ISCRAM.

[12]  Jeannette N. Sutton When online is off: Public communications following the February 2011 Christchurch, NZ, earthquake , 2012, ISCRAM.

[13]  Leysia Palen,et al.  Supporting “Everyday Analysts” in Safety- and Time-Critical Situations , 2011, Inf. Soc..

[14]  Leysia Palen,et al.  Microblogging during two natural hazards events: what twitter may contribute to situational awareness , 2010, CHI.

[15]  Lilie Chouliaraki,et al.  The Mediation of Suffering and the Vision of a Cosmopolitan Public , 2008 .

[16]  Henry W. Fischer Response to Disaster: Fact Versus Fiction & Its Perpetuation -The Sociology of Disaster- , 1998 .

[17]  J. Hale,et al.  Crisis Response Communication Challenges , 2005 .

[18]  James M. Kendra,et al.  The evacuation of lower Manhattan by water transport on September 11: an unplanned "success". , 2003, Joint Commission journal on quality and safety.

[19]  Sander van Splunter,et al.  Agile Response and Collaborative Agile Workflows , 2012, 2012 IEEE 21st International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises.

[20]  Steven E. Poltrock,et al.  Computer-Supported Cooperative Work , 2014, Computing Handbook, 3rd ed..

[21]  Barry Wellman,et al.  Network Capital in a Multi-level World: Getting Support in Personal Communities , 2001 .

[22]  E. Quarantelli DISASTER CRISIS MANAGEMENT: A SUMMARY OF RESEARCH FINDINGS , 1988 .

[23]  Marcus Sanchez Svensson,et al.  Configuring Awareness , 2002, Computer Supported Cooperative Work (CSCW).

[24]  Russ Burtner,et al.  INTERNATIONAL JOURNAL OF HEALTH GEOGRAPHICS REVIEW Open Access , 2022 .

[25]  R. Jenkins The 21st-Century Interaction Order , 2010 .

[26]  John R. Harrold Achieving Agility in Disaster Management , 2009, Int. J. Inf. Syst. Crisis Response Manag..

[27]  J. B. van Veelen,et al.  Effective and Efficient Coordination Strategies for Agile Crisis Response Organizations , 2006 .

[28]  B. Weitz Hosted By , 2003 .

[29]  E. L. Quarantelli,et al.  Emergent Citizen Groups and Emergency Management. , 1985 .

[30]  J. Harrald Agility and Discipline: Critical Success Factors for Disaster Response , 2006 .

[31]  David Mendonça,et al.  Decision support for improvisation in response to extreme events: Learning from the response to the 2001 World Trade Center attack , 2007, Decis. Support Syst..

[32]  Mica R. Endsley,et al.  Toward a Theory of Situation Awareness in Dynamic Systems , 1995, Hum. Factors.

[33]  Richard Ling,et al.  Hyper-coordination via mobile phones in Norway , 2002 .

[34]  J. Urry,et al.  The New Mobilities Paradigm , 2006 .

[35]  Leysia Palen,et al.  Natural Language Processing to the Rescue? Extracting "Situational Awareness" Tweets During Mass Emergency , 2011, ICWSM.

[36]  Susanne Bødker,et al.  Cooperation in massively distributed information space , 2001, ECSCW.

[37]  Irina Shklovski,et al.  Respectfully yours in safety and service: Emergency management & social media evangelism , 2010, ISCRAM.