The chiasmus of design: Paradoxical outcomes in the e-government reform of UK children's services

Surprisingly, in addition to inexperienced computer users, also those who have used different software applications at least to moderate extent can have feelings of anxiety with their use of computers. This paper examines the role of training in decreasing anxiety among experienced computer users. More specifically, the role of training is studied in relation to computer anxiety, behavioral beliefs and selfefficacy, which are the key mental constructs training may impact. 96 adult and university students, who attended a CDL course on voluntary basis, participated in this longitudinal study. The results suggest that training is an effective tool to decrease anxiety and promote self-efficacy even among experienced users. In addition this study calls in the question of the relation of computer anxiety and ease of use.

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