Criteria for measuring knowledge management performance outcomes in organisations

While many criteria for measuring KM performance outcomes have been proposed, no attempt has been made to provide a comprehensive set of widely accepted criteria and/or benefits associated with KM efforts. This paper seeks to fill the gap by investigating all the criteria proposed in previous research.A framework is proposed in which KM initiatives consist of five dimensions.The appropriate implementation of activities of these dimensions could result in the achievement of KM outcomes.The findings have important implications to organisations on how their KM efforts can be systematically managed and measured for business success.

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