Extreme work teams: using SWAT teams as a model for coordinating distributed robots

We present a field study of police SWAT teams for the purpose of enabling grounded design of a system to coordinate distributed field robots. The mission-oriented, spatially distributed SWAT environment provides a rich resource for robotics designers that mirrors field robot deployments in key ways. We highlight the processes with which SWAT team leaders create and maintain common ground among team members and coordinate action in these tightly-coupled, distributed teams. We present a system for coordinating distributed robots that we designed based on our SWAT team observations.

[1]  Pamela J. Hinds,et al.  Distributed Work , 2002 .

[2]  Robert E. Kraut,et al.  Patterns of contact and communication in scientific research collaboration , 1990, CSCW '88.

[3]  Tamio Arai,et al.  Distributed Autonomous Robotic Systems 3 , 1998 .

[4]  T. Allen Managing the flow of technology , 1977 .

[5]  Audris Mockus,et al.  Distance, dependencies, and delay in a global collaboration , 2000, CSCW '00.

[6]  Stephanie D. Teasley,et al.  Groupware in the wild: lessons learned from a year of virtual collocation , 1996, CSCW '96.

[7]  Lynne E. Parker Multi-Robot Team Design for Real-World Applications , 1996 .

[8]  Judith S. Olson,et al.  Distance Matters , 2000, Hum. Comput. Interact..

[9]  C. Cramton The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration , 2001 .

[10]  W. Doggett,et al.  Robotic assembly of truss structures for space systems and future research plans , 2002, Proceedings, IEEE Aerospace Conference.

[11]  John S. Zelek,et al.  Human-robot interaction with minimal spanning natural language template for autonomous and tele-operated control , 1997, Proceedings of the 1997 IEEE/RSJ International Conference on Intelligent Robot and Systems. Innovative Robotics for Real-World Applications. IROS '97.

[12]  K. Weick The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster , 1993 .

[13]  Marian N. Ruderman,et al.  Diversity in work teams: Research paradigms for a changing workplace. , 1995 .

[14]  Terrence Fong,et al.  Collaboration, Dialogue, Human-Robot Interaction , 2001, ISRR.

[15]  Tucker R. Balch,et al.  AuRA: principles and practice in review , 1997, J. Exp. Theor. Artif. Intell..

[16]  H. H. Clark,et al.  Referring as a collaborative process , 1986, Cognition.

[17]  Gloria Mark,et al.  Merging multiple perspectives in groupware use: intra- and intergroup conventions , 1997, GROUP.

[18]  J. R. Wilson UNMANNED HELICOPTERS BEGIN TO DELIVER , 1999 .

[19]  S. Weisband Maintaining Awareness in Distributed Team Collaboration: Implications for Leadership and Performance , 2002 .

[20]  D. Armstrong,et al.  Managing distances and differences in geographically distributed work groups. , 2002 .

[21]  Terrence Fong,et al.  Collaboration, Dialogue, and Human-Robot Interaction , 2001 .

[22]  R. Moreland,et al.  Group Versus Individual Training and Group Performance: The Mediating Role of Transactive Memory , 1995 .

[23]  H. Huttenrauch,et al.  User centered design for intelligent service robots , 2000, Proceedings 9th IEEE International Workshop on Robot and Human Interactive Communication. IEEE RO-MAN 2000 (Cat. No.00TH8499).

[24]  Thomas B. Sheridan,et al.  Telerobotics, Automation, and Human Supervisory Control , 2003 .

[25]  James D. Herbsleb,et al.  The geography of coordination: dealing with distance in R&D work , 1999, GROUP.

[26]  Robert E. Kraut,et al.  --Understanding Effects of Proximity on Collaboration : Implications for Technologies to Support Remote Collaborative Work , 2001 .

[27]  Robert E. Kraut,et al.  Coordination of communication: effects of shared visual context on collaborative work , 2000, CSCW '00.

[28]  Robert D. Miewald Administrative Science Quarterly , 1981 .

[29]  K. Roberts New Challenges to Understanding Organizations , 1993 .

[30]  Stephen M. Rock,et al.  Dialogue-based human-robot interaction for space construction teams , 2002, Proceedings, IEEE Aerospace Conference.

[31]  Eric W. Frew,et al.  Human-robot interaction for field operation of an autonomous helicopter , 1999, Other Conferences.