USING THE KANO MODEL TO BUILD A MANAGER APP PORTAL ACCOMMODATING THEIR USER PREFERENCES

Nowadays, even apps for corporate management are respectable. Manager app portals complement such “run-a-business” apps with apps that make managers’ business life easier. The right mix of apps makes the difference. Accommodating the user perspective, the objective of this article is to examine which apps disproportionately influence managers’ perception regarding the usefulness of information systems (IS). Applying the Kano model and considering both “analyst-” and “consumer-type” managers, we employ findings from a manager focus group survey to discuss the strongest differentiators: (1) Offer collaboration bars and push notifications for analyst managers. Get consumer managers “online” with news tickers. (2) Make core reports more interactive with drill downs and filters for manager self-service. (3) Take “fun and enjoyment” into account when accommodating managers’ business life. (4) Consider that tablets create their own manager use case as a “first-stop information shop.”

[1]  Andy Neely,et al.  Information visualization to support management decisions , 2014, Int. J. Inf. Technol. Decis. Mak..

[2]  Elmarie Papageorgiou,et al.  Creating strategic value through executive information systems: an exploratory study , 2010 .

[3]  Douglas R. Vogel,et al.  eCollaboration: On the nature and emergence of communication and collaboration technologies , 2009, Electron. Mark..

[4]  George T. Heineman,et al.  Component-Based Software Engineering: Putting the Pieces Together , 2001 .

[5]  P. L. Powell,et al.  Gender and DSS design: the research implications , 1995, Decis. Support Syst..

[6]  Dale Goodhue,et al.  Task-Technology Fit and Individual Performance , 1995, MIS Q..

[7]  Omar El Sawy,et al.  Building an Information System Design Theory for Vigilant EIS , 1992, Inf. Syst. Res..

[8]  C. A. Moore,et al.  FIELD‐DEPENDENT AND FIELD‐INDEPENDENT COGNITIVE STYLES AND THEIR EDUCATIONAL IMPLICATIONS , 1975 .

[9]  Louis Raymond,et al.  Determinants of EIS use: Testing a behavioral model, , 1995, Decis. Support Syst..

[10]  Mauricio Camargo,et al.  A situation model to support awareness in collaborative design , 2013, Int. J. Hum. Comput. Stud..

[11]  David C. Yen,et al.  User acceptance of wireless technology in organizations: A comparison of alternative models , 2011, Comput. Stand. Interfaces.

[12]  L. Cronbach.  Coefficient alpha and the internal structure of tests , 1951 .

[13]  Ilze Zigurs,et al.  A Theory of Task/Technology Fit and Group Support Systems Effectiveness , 1998, MIS Q..

[14]  Jan H. B. M. Huysmans,et al.  The Effectiveness of the Cognitive-Style Constraint in Implementing Operations Research Proposals , 1970 .

[15]  Leslie P. Willcocks,et al.  The ranking of top IS journals: a perspective from the London School of Economics , 2008, Eur. J. Inf. Syst..

[16]  Kurt Matzler,et al.  How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment , 1998 .

[17]  Björn Niehaves,et al.  Reconstructing the giant: On the importance of rigour in documenting the literature search process , 2009, ECIS.

[18]  Fred J. Heemstra,et al.  Senior executives' use of information technology , 2001, Inf. Softw. Technol..

[19]  Salvatore T. March,et al.  Design and natural science research on information technology , 1995, Decis. Support Syst..

[20]  Rüdiger Zarnekow,et al.  Digital Life as a Topic of Business and Information Systems Engineering? , 2014, Bus. Inf. Syst. Eng..

[21]  José A. Pino,et al.  A reusable structural design for mobile collaborative applications , 2012, J. Syst. Softw..

[22]  Hugh J. Watson,et al.  Determining Information Requirements for an EIS , 1993, MIS Q..

[23]  U. Renker.  [Motivation for work]. , 1975, Zeitschrift fur die gesamte Hygiene und ihre Grenzgebiete.

[24]  Reiner Quick,et al.  Manager App Portal at Continental: A Content, Collaboration, and Convenience App Selection that Works , 2017 .

[25]  Tzong-Chen Wu,et al.  Contribution to quality research: a literature review of Kano's model from 1998 to 2012 , 2015 .

[26]  Chun-Chin Hsu,et al.  C-Kano model: a novel approach for discovering attractive quality elements , 2010 .

[27]  William J. Kettinger,et al.  Information management practices (IMP) from the senior manager's perspective: an investigation of the IMP construct and its measurement , 2011, Inf. Syst. J..

[28]  Barbara Wixom,et al.  The BI-Based Organization , 2010, Int. J. Bus. Intell. Res..

[29]  Joo Eng Lee-Partridge,et al.  Using the Layered Model to Understand Employee Selection of Information and Communication Channels for Information and Knowledge Sharing in Project Teams , 2012 .

[30]  J. Hauser.  How Puritan-Bennett Used the House of Quality, , 2002 .

[31]  Jinghui Cheng,et al.  Using the Kano Model to Balance Delight and Frustration for an Enterprise Application , 2016, CHI Extended Abstracts.

[32]  Bruce McMillin,et al.  Software engineering: What is it? , 2018, 2018 IEEE Aerospace Conference.

[33]  Izak Benbasat,et al.  An evaluation of empirical research in managerial support systems , 1990, Decis. Support Syst..

[34]  Jennifer L. Gibbs,et al.  Unpacking organizational awareness: scale development and empirical examinations in the context of distributed knowledge sharing , 2018, Journal of Applied Communication Research.

[35]  J. Shim,et al.  AN EMPIRICAL STUDY ON USER SATISFACTION WITH MOBILE BUSINESS APPLICATIONS USE AND HEDONISM , 2006 .

[36]  José A. Pino,et al.  The Iceberg Effect: Behind the User Interface of Mobile Collaborative Systems , 2011, J. Univers. Comput. Sci..

[37]  Jens Dibbern,et al.  Design and Impact of Awareness Functions - a Study about Social Media in Virtual Teams , 2012, ECIS.

[38]  Hugh J. Watson,et al.  Using EIS to respond to dynamic business conditions , 1995, Decis. Support Syst..

[39]  Peter Madzík,et al.  Increasing accuracy of the Kano model – a case study , 2018 .