Staying in touch : social presence and connectedness through synchronous and asynchonous communication media

The emergence and proliferation of email, mobile communication devices, internet chatrooms, shared virtual environments, advanced tele-conferencing platforms and other telecommunication systems underline the importance of developing measurement methods that are sensitive to the human experience with these systems. In this paper, we discuss the concepts of social presence and connectedness as complementary notions, each relating to a different set of media properties that serve distinct communication needs.

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