Determining profit-optimizing return policies – a two-step approach on data from taobao.com

[1]  Pierre Desmet.  How retailer money-back guarantees influence consumer preferences for retailer versus national brands , 2014 .

[2]  Dhruv Grewal,et al.  Improving the effect of guarantees: : the role of a retailer's reputation , 2014 .

[3]  June Wei,et al.  An examination of the determinants of service quality in the Chinese express industry , 2013, Electron. Mark..

[4]  Melody Y. Kiang,et al.  In-Depth Analysis of the Seller Reputation and Price Premium Relationship: A Comparison between Ebay Us and Taobao China , 2013 .

[5]  Qi Li,et al.  Do different reputation systems provide consistent signals of seller quality: a canonical correlation investigation of Chinese C2C marketplaces , 2012, Electron. Mark..

[6]  Lisa D. Ordóñez,et al.  Effect of effort and deadlines on consumer product returns , 2012 .

[7]  Oliver Hinz,et al.  Retailers' Use of Shipping Cost Strategies: Free Shipping or Partitioned Prices? , 2012, Int. J. Electron. Commer..

[8]  Jens Hogreve,et al.  Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes , 2011 .

[9]  Taesik Lee,et al.  Product type and consumers’ perception of online consumer reviews , 2011, Electron. Mark..

[10]  Raquel Benbunan-Fich,et al.  Counterfeit Products on the Internet: The Role of Seller-Level and Product-Level Information , 2010, Int. J. Electron. Commer..

[11]  Izak Benbasat,et al.  A Comprehensive Model of Perceived Risk of E-Commerce Transactions , 2010, Int. J. Electron. Commer..

[12]  Randall L. Schultz,et al.  Product Returns on the Internet: A Case of Mixed Signals? , 2010 .

[13]  Cristiane Pizzutti,et al.  Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model , 2010, Int. J. Electron. Commer..

[14]  Jeffrey D. Shulman,et al.  Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns , 2009, Manuf. Serv. Oper. Manag..

[15]  Karsten Hansen,et al.  The Option Value of Returns: Theory and Empirical Evidence , 2009, Mark. Sci..

[16]  V. Kumar,et al.  Are Product Returns a Necessary Evil? Antecedents and Consequences , 2009 .

[17]  Xuanming Su,et al.  On the Value of Commitment and Availability Guarantees when Selling to Strategic Consumers , 2008, Manag. Sci..

[18]  Emmanuel Lesaffre,et al.  The zero-inflated negative binomial regression model with correction for misclassification: an example in caries research , 2008, Statistical methods in medical research.

[19]  Dubravko Radic,et al.  Rating E-Tailers' Money-Back Guarantees , 2008 .

[20]  Dhruv Grewal,et al.  Low price signal default: an empirical investigation of its consequences , 2007 .

[21]  J. Simons,et al.  Risk for Marijuana-Related Problems among College Students: An Application of Zero-Inflated Negative Binomial Regression , 2006, The American journal of drug and alcohol abuse.

[22]  Wendy Schneier Siegal,et al.  The Impact of the Prechoice Process on Product Returns , 2005 .

[23]  M. Eisenstein,et al.  Moving forward in reverse , 2005, Nature Methods.

[24]  Chee-Chuong Sum,et al.  Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE) , 2002, Decis. Sci..

[25]  David Zilberman,et al.  Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty , 2001 .

[26]  Stacy L. Wood.  Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes , 2001 .

[27]  Sunil Erevelles,et al.  The universality of the signal theory for products and services , 2001 .

[28]  A. Rao,et al.  No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality , 2000 .

[29]  Michael R. Hagerty,et al.  Return Policies and the Optimal Level of "Hassle" , 1998 .

[30]  I. Png,et al.  Manufacturer's Return Policies and Retail Competition , 1997 .

[31]  J. D. Hess,et al.  Modeling merchandise returns in direct marketing , 1997 .

[32]  Yeon-Koo Che.  Customer Return Policies for Experience Goods , 1996 .

[33]  K. Srinivasan,et al.  Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs , 1995 .

[34]  William Boulding,et al.  A consumer-side experimental examination of signaling theory: Do , 1993 .

[35]  Joydeep Srivastava,et al.  Effect of Manufacturer Reputation, Retailer Reputation, and Product Warranty on Consumer Judgments of Product Quality: A Cue Diagnosticity Framework , 2001 .

[36]  David C. Heilbron,et al.  Zero-Altered and other Regression Models for Count Data with Added Zeros , 1994 .

[37]  P. Timmers.  Focus Theme Focus Theme Focus Theme Focus Theme Focus Theme Business Models for Electronic Markets Business Models for Electronic Markets Business Models for Electronic Markets Business Models for Electronic Markets Business Models for Electronic Markets , 2022 .