Conception, Design And Evaluation Of A Graphical User-Interface For A Cloud-Platform For Business Process Management

Due to the high complexity of Business Process Management (BPM) software, in-tensive training periods for users are necessary. Therefore, a lightweight Business Process Management System (BPMS) is designed, in order to reduce the complex-ity of BPMS functionality to a minimum. The aim of this work is to develop a graph-ical user interface for a BPM cloud platform. Particularly, the administration, mod-eling, and execution of process models are combined in one system. Further, it is well-suited for collaborative purposes, such as sharing of process models and col-laborative process modeling and execution. Consequently, the user’s acceptance can be increased. In addition, usability aspects like a consistent interaction are con-sidered. A modern and simple visual design helps to increase the improvement of the BPMS’ usability and leads to ensure the user’s acceptance. During develop-ment, the BPMS’ usability is evaluated by a usability test involving end-users. Par-ticularly, the usability test ensures to identify weaknesses with regard to the BPMS’ usability. Besides the aspect of usability, the emotional factor of the visual design is considered in order to optimize the user experience. This includes innovative solutions, increasing the user’s enthusiasm through satisfying the user’s needs. Therefore, the developed BPMS offers innovative solutions including process filters to reduce process model’s complexity, a store concept with preconfigured pro-cesses, a timeline functionality and the translation of a BPMN process model to a more compact representation.