论文信息 - A QUALITY POLICY FOR AMERICA

A QUALITY POLICY FOR AMERICA

This paper describes Total Quality Management (TQM) and its benefits. It then outlines a three-point proposal for a national quality policy: (i) implementing TQM throughout the U.S. government, (ii) creating a set of nationally recognized certifications for employees' quality skills, (Hi) creating a set of nationally recognized supplier quality certifications. Copyright 1995 Western Economic Association International.

Susan Helper | David I. Levine | S. Helper | D. Levine

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