A model of trust and compliance in franchise relationships

[1]  M. Prince,et al.  Advertising Agency Compensation, Client Evaluation and Switching Costs: An Extension of Agency Theory , 2010 .

[2]  Jerman Rose,et al.  Building trust—Evidence from Vietnamese entrepreneurs , 2009 .

[3]  M. Davies.  Service quality tolerance in creative business service relationships , 2009 .

[4]  Michael H. Dickey,et al.  The role of trust in franchise organizations , 2008 .

[5]  Merlyn A. Griffiths,et al.  Franchisee perceived relationship value , 2008 .

[6]  Julian Dormann,et al.  Capitalizing on Franchisee Autonomy: Relational Forms of Governance as Controls in Idiosyncratic Franchise Dyads* , 2008 .

[7]  V. Garg,et al.  How Do Franchise Contracts Evolve? A Study of Three German SMEs* , 2008 .

[8]  Steven C. Michael,et al.  Entrepreneurial Failure: The Case of Franchisees* , 2008 .

[9]  K. Punjaisri,et al.  The role of internal branding in the delivery of employee brand promise , 2007 .

[10]  Ragnhild Silkoset,et al.  Antecedents and effects of free riding in the franchisor-franchisee relationship , 2007 .

[11]  Kathy Hammond,et al.  The relative incidence of positive and negative word of mouth: A multi-category study , 2007 .

[12]  E. Gubman,et al.  "Think Big, Start Small, Scale Fast": Growing Customer Innovation at McDonald's , 2006 .

[13]  Sanjay Goel,et al.  Entrepreneurs, Effectual Logic, and Over–Trust , 2006 .

[14]  M. Davies,et al.  Developing a model of tolerance in client–agency relationships in advertising , 2006 .

[15]  Richard G. McFarland,et al.  Decomposing Influence Strategies: Argument Structure and Dependence as Determinants of the Effectiveness of Influence Strategies in Gaining Channel Member Compliance , 2005 .

[16]  Scott B. MacKenzie,et al.  Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences , 2005 .

[17]  Myung-Soo Lee,et al.  “Who Done It?” Attributions by Entrepreneurs and Experts of the Factors that Cause and Impede Small Business Success , 2004 .

[18]  H. Landström,et al.  Responses to psychological contract violations in the venture capitalist-entrepreneur relationship: An exploratory study , 2004 .

[19]  Jyh-Shen Chiou,et al.  The Effect of Franchisors’ Communication, Service Assistance, and Competitive Advantage on Franchisees’ Intentions to Remain in the Franchise System , 2004 .

[20]  Marko Grünhagen,et al.  Does the Franchisor Provide Value to Franchisees? Past, Current, and Future Value Assessments of Two Franchisee Types , 2003 .

[21]  L. Chernatony,et al.  The criteria for successful services brands , 2003 .

[22]  J. Napoli,et al.  Managing the franchised brand: The franchisees' perspective , 2003 .

[23]  S. Shane,et al.  Opportunities and Entrepreneurship , 2003 .

[24]  Michael H. Dickey.  The Effect of Electronic Communication Among Franchisees on Franchisee Compliance , 2003 .

[25]  M. Lerner,et al.  Examining Control and Autonomy in the Franchisor-Franchisee Relationship , 2003 .

[26]  A. Zaheer,et al.  Special Issue: Trust in an Organizational Context: Trust as an Organizing Principle , 2003, Organ. Sci..

[27]  Surinder Tikoo,et al.  Franchiser in?uence strategy use and franchisee experience and dependence , 2002 .

[28]  Timothy G. Pollock,et al.  RELATIONAL AND MARKET-BASED LEGITIMATION OF INTERNET IPOS , 2002 .

[29]  Bill Donaldson,et al.  Strategic Market Relationships: From Strategy to Implementation , 2002 .

[30]  Keysuk Kim,et al.  On Distributor Commitment in Marketing Channels for Industrial Products: Contrast between the United States and Japan , 2002 .

[31]  Edward B. Royzman,et al.  Negativity Bias, Negativity Dominance, and Contagion , 2001 .

[32]  Gary L. Frazier,et al.  The Severity of Contract Enforcement in Interfirm Channel Relationships , 2001 .

[33]  D. Ferrin,et al.  The Role of Trust in Organizational Settings , 2001 .

[34]  K. Ruyter,et al.  Antecedents of commitment and trust in customer-supplier relationship in high technology markets. , 2001 .

[35]  Anne Marie Doherty,et al.  Power and control in international retail franchising: evidence from theory and practice , 2000 .

[36]  K. A. Morrison.  The Franchisor-Franchisee Relationship: Perceptions of Franchisees , 2000 .

[37]  G. A. Marcoulides,et al.  A First Course in Structural Equation Modeling , 2000 .

[38]  Steven C. Michael.  Investments to create bargaining power: The case of franchising , 2000 .

[39]  G. Hopkinson,et al.  Franchise relationship quality: micro‐economic explanations , 1999 .

[40]  H. Parsa.  Interaction of Strategy Implementation and Power Perceptions in Franchise Systems: An Empirical Investigation , 1999 .

[41]  J. Steenkamp,et al.  A Meta-Analysis of Satisfaction in Marketing Channel Relationships , 1999 .

[42]  S. Birley,et al.  An Empirical Evaluation of Conflict in the Franchise System , 1998 .

[43]  S. Shane.  Making New Franchise Systems Work , 1998 .

[44]  R. Lewicki,et al.  Trust And Distrust: New Relationships and Realities , 1998 .

[45]  J. Steenkamp,et al.  Generalizations about trust in marketing channel relationships using meta-analysis , 1998 .

[46]  Chao-chuan Chen,et al.  Does entrepreneurial self-efficacy distinguish entrepreneurs from managers? , 1998 .

[47]  G. Fenwick,et al.  The Determinants of Franchisee Performance: An Empirical Investigation , 1998 .

[48]  Robert Folger,et al.  Organizational Justice and Human Resource Management , 1998 .

[49]  F. Selnes.  Antecedents and consequences of trust and satisfaction in buyer‐seller relationships , 1998 .

[50]  A. Zaheer,et al.  Does Trust Matter? Exploring the Effectsof Interorganizational and Interpersonaltrust on Performance , 1998 .

[51]  Fulop Christina,et al.  Insights into Franchising: A Review of Empirical and Theoretical Perspectives , 1997 .

[52]  R. Hoyle.  Structural equation modeling: concepts, issues, and applications , 1997 .

[53]  B. Elango,et al.  Franchising Research: A Literature Review and Synthesis , 1997 .

[54]  K. A. Morrison,et al.  How Franchise Job Satisfaction and Personality Affects Performance, Organizational Commitment, Franchisor Relations, and Intention to Remain , 1997 .

[55]  B. Uzzi,et al.  Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness , 1997 .

[56]  S. Robinson.  Trust and Breach of the Psychological Contract , 1996 .

[57]  Melissa S. Baucus,et al.  Consensus in franchise organizations: A cooperative arrangement among entrepreneurs , 1996 .

[58]  Phillip H. Phan,et al.  Crossing mother: Entrepreneur-franchisees' attempts to reduce franchisor influence , 1996 .

[59]  Sue Birley,et al.  Toward a theory of conflict in the franchise system , 1996 .

[60]  C. Shalley,et al.  The organization of relational contracts: The allocation of rights in franchising , 1996 .

[61]  P. Kaufmann,et al.  Multi-unit franchising: Growth and management issues , 1996 .

[62]  F. Hoy,et al.  Franchising: A gateway to cooperative entrepreneurship , 1996 .

[63]  K. A. Morrison,et al.  An Empirical Test of a Model of Franchisee Job Satisfaction , 1996 .

[64]  M. Audrey Korsgaard,et al.  Procedural justice in entrepreneur-investor relations , 1996 .

[65]  Jule B. Gassenheimer,et al.  Cooperative arrangements among entrepreneurs: An analysis of opportunism and communication in franchise structures , 1996 .

[66]  W. Powell,et al.  Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology. , 1996 .

[67]  J. Lumpkin,et al.  Psychological climate in franchising system channels and franchisor-franchisee solidarity , 1995 .

[68]  J. Steenkamp,et al.  The Effects of Perceived Interdependence on Dealer Attitudes , 1995 .

[69]  P. Kaufmann,et al.  Franchising: Contemporary Issues and Research , 1995 .

[70]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[71]  G. Graen,et al.  Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective , 1995 .

[72]  N. Hing.  Franchisee satisfaction: contributors and consequences , 1995 .

[73]  D. Schweiger,et al.  Building Commitment, Attachment, and Trust in Strategic Decision-Making Teams: The Role of Procedural Justice , 1995 .

[74]  Roger J. Calantone,et al.  Models of channel maintenance: What is the weaker party to do? , 1994 .

[75]  S. Hunt,et al.  The Commitment-Trust Theory of Relationship Marketing , 1994 .

[76]  Jonathan Brill.  Beyond managerial opportunism: Supplier power and managerial compliance in a franchised marketing channel , 1994 .

[77]  M. Konovsky,et al.  Citizenship Behavior and Social Exchange , 1994 .

[78]  Patrick J. Kaufmann,et al.  The Evolution of Ownersip Patterns in Franchise Systems , 1994 .

[79]  Gordon R. Storholm,et al.  Ethical implications of business format franchising , 1994 .

[80]  S. Sitkin,et al.  Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust , 1993 .

[81]  D. Boje,et al.  The Resurrection of Taylorism: Total Quality Management’s Hidden Agenda , 1993 .

[82]  L. Stern,et al.  Assessing Reseller Performance from the Perspective of the Supplier , 1992 .

[83]  Jan B. Heide,et al.  Do Norms Matter in Marketing Relationships? , 1992 .

[84]  P. Leighton,et al.  The New Entrepreneurs: Self-employment and Small Business in Europe , 1992 .

[85]  Barton A. Weitz,et al.  The Use of Pledges to Build and Sustain Commitment in , 1992 .

[86]  L. Buchanan.  Vertical Trade Relationships: The Role of Dependence and Symmetry in Attaining Organizational Goals , 1992 .

[87]  L. Stern,et al.  The Effect of Influence Type and Performance Outcomes on Attitude toward the Influencer , 1992 .

[88]  C. Freeman.  Networks of innovators: A synthesis of research issues , 1991 .

[89]  Alan Felstead.  The Social Organization of the Franchise: A Case of `Controlled Self-Employment' , 1991 .

[90]  J. Coleman.  Foundations of Social Theory , 1990 .

[91]  James A. Narus,et al.  A Model of Distributor Firm and Manufacturer Firm Working Partnerships , 1990 .

[92]  Linda D. Molm,et al.  Punishment Power: A Balancing Process in Power-Dependence Relations , 1989, American Journal of Sociology.

[93]  R. Folger,et al.  Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions , 1989 .

[94]  Dennis W. Organ,et al.  A Restatement of the Satisfaction-Performance Hypothesis , 1988 .

[95]  E. Lawler,et al.  Coercive Capability in Conflict: A Test of Bilateral Deterrence Versus Conflict Spiral Theory , 1988 .

[96]  John T. Mentzer,et al.  The effect of power sources on compliance in a channel of distribution: A causal model , 1987 .

[97]  James A. Brickley,et al.  The choice of organizational form The case of franchising , 1987 .

[98]  F. Dwyer,et al.  Developing Buyer-Seller Relationships: , 1987 .

[99]  R. MacCallum,et al.  THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSIS , 1986 .

[100]  Mark S. Granovetter.  Economic Action and Social Structure: The Problem of Embeddedness , 1985, American Journal of Sociology.

[101]  J. G. Holmes,et al.  Trust in close relationships. , 1985 .

[102]  John R. Nevin,et al.  The Differential Effects of Exercised and Unexercised Power Sources in a Marketing Channel , 1985 .

[103]  P. Schurr,et al.  Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. , 1985 .

[104]  G. John.  An Empirical Investigation of Some Antecedents of Opportunism in a Marketing Channel , 1984 .

[105]  J. F. Gaski.  The Theory of Power and Conflict in Channels of Distribution , 1984 .

[106]  Gary L. Frazier.  On the Measurement of Interfirm Power in Channels of Distribution , 1983 .

[107]  J. Brehm.  A theory of psychological reactance. , 1981 .

[108]  T. Huston,et al.  The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships. , 1980 .

[109]  A. Tversky,et al.  Decision, probability, and utility: Prospect theory: An analysis of decision under risk , 1979 .

[110]  G. Leventhal.  What Should Be Done with Equity Theory? New Approaches to the Study of Fairness in Social Relationships. , 1976 .

[111]  Robert F. Lusch,et al.  Franchisee Satisfaction: Causes and Consequences , 1976 .

[112]  R. Caves,et al.  Franchising: Firms, Markets, and Intangible Assets , 1976 .

[113]  Stuart S. Nagel,et al.  Procedural Justice: A Psychological Analysis , 1976 .

[114]  C. Freeman.  Economics of Industrial Innovation , 1975 .

[115]  John R. Nevin,et al.  Power in a Channel of Distribution: Sources and Consequences , 1974 .

[116]  A. Rasheed,et al.  AN EXPLANATION OF INTERNATIONAL FRANCHISORS' PREFERENCE FOR MULTI-UNIT FRANCHISING , 2006 .

[117]  Melvin Prince,et al.  DYNAMICS OF TRUST BETWEEN CLIENTS AND THEIR ADVERTISING AGENCIES: ADVANCES IN PERFORMANCE THEORY , 2005 .

[118]  Phillip H. Phan,et al.  Knowledge Creation in Strategic Alliances: Another Look at Organizational Learning , 2000 .

[119]  Lorelle Frazer,et al.  Influence of the franchising code of conduct on the franchisor-franchisee relationship , 2000 .

[120]  Diego Gambetta.  Can We Trust Trust , 2000 .

[121]  S. Shane,et al.  The Promise of Entrepreneurship as a Field of Research , 2000 .

[122]  P. Kaufmann,et al.  Standardization and adaptation in business format franchising , 1999 .

[123]  Hans Landström,et al.  The Blackwell handbook of entrepreneurship , 1999 .

[124]  Gregory T. Gundlach,et al.  The challenge of autonomy and dependence in franchised channels of distribution , 1999 .

[125]  N. Nasr,et al.  Control techniques and upward flow of information in franchising in distant markets: conceptualization and preliminary evidence , 1998 .

[126]  J. Stanworth.  The Franchise Relationship , 1995 .

[127]  P. Kaufmann,et al.  Master Franchising and System Growth Rates , 1995 .

[128]  J. H. Davis,et al.  An integrative model of organizational trust, Academy of Management Review, : . , 1995 .

[129]  P. Ring,et al.  Developmental Processes of Cooperative Interorganizational Relationships , 1994 .

[130]  J. March,et al.  Variable risk preferences and the focus of attention , 1992 .

[131]  Alan Felstead.  Franchising, self-employment and the "enterprise culture": a UK perspective , 1992 .

[132]  Jeffrey L. Bradach,et al.  Price, Authority, and Trust: From Ideal Types to Plural Forms , 1989 .

[133]  Peter M. Bentler,et al.  EQS : structural equations program manual , 1989 .

[134]  K. Eisenhardt.  Agency Theory: An Assessment and Review , 1989 .

[135]  T. Tyler,et al.  The Social Psychology of Procedural Justice , 1988 .

[136]  William M. Pride,et al.  Channel climate: Its impact on channel members' satisfaction. , 1985 .

[137]  Ian R. Macneil.  The new social contract: An inquiry into modern contractual relations , 1980 .

[138]  R. Zeller,et al.  MARKET PENETRATION AND LOCATIONAL CONFLICT IN FRANCHISE SYSTEMS , 1980 .

[139]  J. Traupmann,et al.  Equity: Theory and Research , 1978 .

[140]  Dennis W. Organ,et al.  A Reappraisal and Reinterpretation of the Satisfaction-Causes-Performance Hypothesis , 1977 .

[141]  R. Helmreich.  Group Dynamics: Research and Theory. , 1971 .

[142]  J. S. Adams,et al.  Inequity In Social Exchange , 1965 .

[143]  P. Blau.  Exchange and Power in Social Life , 1964 .

[144]  J. R. French,et al.  The bases of social power. , 1959 .