Adaptation and Adoption of Technologies: Examination of the User Request Evaluation Tool (URET)

The report examines the design strategies in the development of the User Request Evaluation System (URET). Based on the design statements an analysis of functional implementation of URET was conducted through analysis of operational errors attributed to the initial introduction of the URET system and through field-observation in four Air Route Traffic Control Centers (ARTCCs). The use of URET was observed. Strategies for its current application and controller assessment of its utility are provided. Conclusions are drawn with respect to the use of URET as a Flight Progress Strip (FPS) replacement; with respect to its use as a trajectory planning and evaluation tool (which is not currently a significant part of its operational use); and its impact on the organization structures in the facilities in which it is being used.

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