Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country: Evidence from a Case Study

Business organizations of the new economy operate in a highly competitive and turbulent business environment. Organizations are faced with fierce competitive pressures arising from technological advancements, globalization of markets, deregulation, liberalization, privatization, as well as rapid political and governmental changes that place huge demand on firms to remain flexible, responsive, and innovative (Drucker, 1995; Teece et al., 1997). AbSTRACT

[1]  Jack Scarborough,et al.  The Origins of Cultural Differences and Their Impact on Management , 1998 .

[2]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[3]  Zhichang Zhu.  Knowledge management: towards a universal concept or cross-cultural contexts? , 2004 .

[4]  Norhayati Zakaria,et al.  Designing and implementing culturally-sensitive IT applications: The interaction of culture values and privacy issues in the Middle East , 2003, Inf. Technol. People.

[5]  P. Senge.  The fifth discipline : the art and practice of the learning organization/ Peter M. Senge , 1991 .

[6]  N. Bontis.  National Intellectual Capital Index , 2004 .

[7]  E. Çivi.  Knowledge management as a competitive asset: a review , 2000 .

[8]  Christian Wagner,et al.  Enhancing E‐government in Developing Countries: Managing Knowledge through Virtual Communities , 2003, Electron. J. Inf. Syst. Dev. Ctries..

[9]  International Journal of Knowledge Management , 2022 .

[10]  Leoni Warne,et al.  Comparing Cultural and Political Perspectives of Data, Information, and Knowledge Sharing in Organisations , 2006, Int. J. Knowl. Manag..

[11]  Lorne Olfman,et al.  A Model of Knowledge Management Success , 2006, Int. J. Knowl. Manag..

[12]  Peter M. Senge,et al.  The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations , 1999 .

[13]  Liam Fahey,et al.  Diagnosing cultural barriers to knowledge management , 2000 .

[14]  Anne P. Massey,et al.  Knowledge Mangement in Pursuit of Performance: Insights from Nortel Networks , 2002, MIS Q..

[15]  Ross Smith,et al.  The Role of Informal Groups in Organisational Knowledge Work: Understanding an Emerging Community of Practice , 2006, Int. J. Knowl. Manag..

[16]  H. D. Thomas,et al.  SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS , 1998 .

[17]  B. Rubenstein-Montano,et al.  A systems thinking framework for knowledge management , 2001, Decis. Support Syst..

[18]  Anselm L. Strauss,et al.  Basics of qualitative research : techniques and procedures for developing grounded theory , 1998 .

[19]  Jay Liebowitz,et al.  SMARTVision: a knowledge-management methodology , 2001, J. Knowl. Manag..

[20]  An Empirical Assessment of the Performance Impacts of IS Support for Knowledge Transfer , 2007, Int. J. Knowl. Manag..

[21]  Ashok Jashapara,et al.  Knowledge Management: An Integrated Approach , 2010 .

[22]  L. Pereira,et al.  International Journal of Knowledge-Based Organizations , 2011 .

[23]  Keith Lindsey,et al.  MEASURING KNOWLEDGE MANAGEMENT EFFECTIVENESS: A TASK-CONTINGENT ORGANIZATIONAL CAPABILITIES PERSPECTIVE , 2002 .

[24]  R. S. Zaharna.  Understanding cultural preferences of Arab communication patterns , 1995 .

[25]  Steve Offsey,et al.  Knowledge Management: Linking People to Knowledge for Bottom Line Results , 1997, J. Knowl. Manag..

[26]  Meliha Handzic,et al.  Neural Network: Automating Knowledge Application , 2007 .

[27]  Gilbert Probst,et al.  Managing Knowledge: Building Blocks for Success , 1999 .

[28]  Vincent Ribière,et al.  A paradigm shift in the Arab region knowledge evolution , 2008, J. Knowl. Manag..

[29]  Lorne Olfman,et al.  The Need for an Organizational Knowledge Management Strategy , 2003 .

[30]  Frank Blackler,et al.  Power, mastery and organizational learning. , 2000 .

[31]  Adekunle Okunoye,et al.  KAFRA: A Context-Aware Framework of Knowledge Management in Global Diversity , 2006, Int. J. Knowl. Manag..

[32]  J. Liebowitz.  Conceptualizing and implementing knowledge management , 2005 .

[33]  Murray E. Jennex.  Using an intranet to manage knowledge for a virtual project team , 2000 .

[34]  S. Fuller.  Knowledge Management Foundations , 2001 .

[35]  Minwir Al-Shammari.  Implementing Knowledge-Enabled CRM Strategy in a Large Company: A Case Study from a Developing Country , 2005 .

[36]  Abel Usoro,et al.  Conceptualisation of Cultural Dimensions as a Major Influence on Knowledge Sharing , 2006, Int. J. Knowl. Manag..

[37]  J. Al-Ammary,et al.  Knowledge management strategic alignment in the Gulf Cooperation Council countries , 2005 .

[38]  Michael H. Zack,et al.  Managing Codified Knowledge , 1999 .

[39]  Murray E. Jennex,et al.  Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements , 2008 .

[40]  R. Grant.  The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation , 1991 .

[41]  Jürgen Kluge,et al.  Knowledge Unplugged: The McKinsey and Company Global Survey on Knowledge Management , 2001 .

[42]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[43]  Ricardo Colomo Palacios,et al.  Using Ontologies in Drug Prescription: The SemMed Approach , 2011, Int. J. Knowl. Based Organ..

[44]  E. Turban.  Information Technology for Management : Transforming Business in the Digital Economy , 2001 .

[45]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[46]  D. Teece,et al.  DYNAMIC CAPABILITIES AND STRATEGIC MANAGEMENT , 1997 .

[47]  Hajo A. Reijers,et al.  On Predicting the Results of Applying Workflow Management in a Healthcare Context , 2012, Int. J. Knowl. Based Organ..

[48]  Laurence Prusak,et al.  The Complete Idiot's Guide to Knowledge Management , 2001 .

[49]  Ahmed A. S. Seleim,et al.  Intellectual Capital in Egyptian Software Firms , 2004 .

[50]  R. Grant.  The Knowledge-Based View of the Firm , 2006 .

[51]  K. Wiig.  Knowledge management: Where did it come from and where will it go? , 1997 .

[52]  M. Zairi,et al.  Building benchmarking competence through knowledge management capability ‐ An empirical study of the Kuwaiti context , 2001 .

[53]  P. Drucker.  Managing in a Time of Great Change , 1995 .

[54]  K. D. Joshi,et al.  An investigation of factors that influence the management of knowledge in organizations , 2000, J. Strateg. Inf. Syst..

[55]  Morten T. Hansen,et al.  What's your strategy for managing knowledge? , 1999, Harvard business review.

[56]  D. Mitchell.  Employee Benefits and the New Economy: A Proposal for Reform , 1990 .