Facilitating simultaneous engineering in the automotive industry via high speed networks, control passing and face-to-face video: Results from the car project

Abstract The European automotive industry requires frequent interaction and transfer of data between geographically dispersed designers and engineers at all stages of the product introduction process. The RACE CAR project identified and demonstrated Integrated Broadband Communications (IBC)-supported applications to support this process and improve competitiveness. User requirements for workstation-based, multi-media facilities including conferencing were identified. Two experiments were designed to investigate the role of face-to-face video and the means by which participants organise and control their interactions. These are critical issues in the multi-cultural, international environment of the European automotive industry. In the first experiment groups of three users solved a cooperative, screen-based, object manipulation task supported by different levels of communication. ‘Linked computers plus an audio link’ resulted in significantly faster completion times than either ‘audio alone’ or ‘linked computer plus audio and face-to-face video’. ‘Linked computers plus audio’ was also perceived as the most effective communications media. The passage of cursor via verbal agreement was successfully managed. Video was generally considered beneficial for initial introductions, assessing understanding and facilitating a stronger feeling of group identity. In the second experiment, subjects were grouped under ‘chaired’ or ‘free-for-all’ conditions and linked via (1) audio and linked computers or (2) audio, linked computers and face-to-face video. The task was similar to Experiment 1 and attempts to introduce contention were made through adding hidden, sub-goals. The task took significantly less time to complete in the ‘video chaired’ condition than the ‘non-video chaired’ or ‘video free-for-all’ conditions. This suggests that video has an important role in enabling a chairperson to control the meeting. Contention was not successfully achieved. The results of the experiments suggest face-to-face video may be useful in chaired meetings and to develop ‘team’ feeling. A free-for-all method of control passing was seen as most appropriate although problems in achieving contention in Experiment 2 meant the impact of disagreement was not fully investigated. The results are discussed in relation to the European automotive industry and areas for further study identified. Relevance to industry The European automotive industry, which maintains distinct engineering functions in disparate countries, is striving to reduce the length of its design life cycle by improving communications between designers and engineers. The studies described in this paper provide information of use to the developers and procurers of systems intended to support this process. In particular issues relating to the relevance of face-to-face video and use of control mechanisms for co-operative computer-mediated work.