Part II: 6 Optimal routing
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6.1 Introduction
6.1.1 Organization of the chapter
6.2 Routing of customers in multiple queues
6.2.1 Presentation of the model
6.2.2 Optimal routing sequence
6.3 Study of some special cases
6.3.1 The case K=2
6.3.2 The homogeneous case
6.3.3 Two sets of identical servers