Proposition et expérimentation d'un métamodèle pour la réingénierie des processus métiers

The Business process reengineering (BPR) which is one of the methods for introducing changes in the enterprise is not easy to be put into practice. One of the main difficulties concerns the choice of the modelling technique to be adopted for modelling business processes (BPs) during the following phases of BPR: analysis, diagnosis and redesign. In order to solve this difficulty, a generic approach is suggested which offers simple and clear guidelines to the modeller who is responsible for the business processes modelling task. This approach is based on (1) a meta-model for reengineering business processes, which includes business processes concepts and reengineering concepts, and (2) a methodology for the selection of business process modelling techniques within the context of BPR projects. In this paper, the meta-model for reengineering business processes is detailed and its instantiation concerning a real case study is described.