Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM

Abstract In today s highly competitive market, the demand for quality is the single most critical factor for companies to survive in the ever-expanding global marketplace. The concept of Total Quality Management (TQM) has been developed as a result of intense global competition. Most of the previous works show that TQM has significant relationship with business performance. However, the examining of moderators is less given in previous work, which mediators are known generally as general tools and techniques without specific focus on types of improvement. The purpose of this paper is to propose relationship between TQM practices and business performance with mediators of Statistical Process Control (SPC), Lean Production (LP) and Total Productive Maintenance (TPM) based on extensive review of the literature. Study on TQM, Lean Production, TPM and SPC generally investigate the practices and business performance in isolation. The main contribution of this paper is to identify the relationships among TQM, TPM, SPC and Lean Production practices as a conceptual model. This proposed conceptual model will help the academicians and industry players to have better understanding on the relationship between the practices and step by step implementation to improve business performance. The structural equation modeling (SEM) techniques are used to examine the relationships of the practices.

[1]  Leslie W. Flott.  What is SPC , 2002 .

[2]  K. Kilic,et al.  Effects of Innovation Types on Firm Performance , 2011 .

[3]  Rassoul Noorossana,et al.  An integrated model based on statistical process control and maintenance , 2011, Comput. Ind. Eng..

[4]  Inderpreet Singh Ahuja,et al.  An evaluation of TPM initiatives in Indian industry for enhanced manufacturing performance , 2008 .

[5]  P. Corredor,et al.  TQM and performance: Is the relationship so obvious? , 2011 .

[6]  K. Demeter,et al.  The impact of lean practices on inventory turnover , 2011 .

[7]  K. Ooi,et al.  TQM practices and quality management performance , 2008 .

[8]  Jörn-Henrik Thun,et al.  Do it separately or simultaneously—An empirical analysis of a conjoint implementation of TQM and TPM on plant performance , 2011 .

[9]  J. Mohd Rohani,et al.  The relationship between statistical process control critical success factors and performance: A structural equation modeling approach , 2009, 2009 IEEE International Conference on Industrial Engineering and Engineering Management.

[10]  K. C. Iyer,et al.  Quality strategy for transformation: a case study , 2011 .

[11]  D. Tripathi,et al.  A critical study of TQM and TPM approaches on business performance of Indian manufacturing industry , 2006 .

[12]  A. Sohal,et al.  The impact of TQM practices on performance: a comparative study between Australian and Singaporean organizations , 2006 .

[13]  Christian Hofer,et al.  The effect of lean production on financial performance: The mediating role of inventory leanness , 2012 .

[14]  C. Morgan,et al.  Multiple retailer supplier performance: An exploratory investigation into using SPC techniques , 2008 .

[15]  M Williams,et al.  Managing Quality , 2018 .

[16]  S. Kumar.  Survey of various statistical process control methods , 1991, [1991 Proceedings] Eleventh IEEE/CHMT International Electronics Manufacturing Technology Symposium.

[17]  Jirarat Teeravaraprug,et al.  Relationship model and supporting activities of JIT , TQM and TPM , 2011 .

[18]  Masahiro Miyagawa,et al.  TQM practices of Japanese‐owned manufacturers in the USA and China , 2010 .

[19]  Ekrem Tatoglu,et al.  An analysis of the relationship between TQM implementation and organisational performance: evidence from Turkish SMEs , 2006 .

[20]  Ma Ga Yang,et al.  Impact of lean manufacturing and environmental management on business performance: An empirical study of manufacturing firms , 2011 .

[21]  Edward G. Schilling,et al.  Juran's Quality Handbook , 1998 .

[22]  J. C. Bou,et al.  Total quality management, high-commitment human resource strategy and firm performance: an empirical study , 2005 .

[23]  D. H. Besterfield.  Quality control , 1979 .

[24]  D. Tripathi,et al.  Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context , 2005 .

[25]  Richard J. Schonberger,et al.  Japanese production management: An evolution—With mixed success , 2007 .

[26]  N. Nayab.  Kaizen: The key to Japan‚s competitive success , 2009 .

[27]  Hojung Shin,et al.  TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty , 2006 .

[28]  R. Schroeder,et al.  The impact of total productive maintenance practices on manufacturing performance , 2001 .

[29]  Rosemary R. Fullerton,et al.  Lean Manufacturing, Non-Financial Performance Measures, and Financial Performance , 2009 .

[30]  Shahram Taj,et al.  The impact of lean operations on the Chinese manufacturing performance , 2011 .

[31]  Peter T. Ward,et al.  Lean manufacturing: context, practice bundles, and performance , 2003 .