Special Issue: Knowledge Management

THOMAS H. DAVENPORT is Director of the Accenture Institute for Strategic Change, a Visiting Professor at the Amos Tuck School at Dartmouth College, and a Distinguished Scholar in Residence at Babson College. He has taught at the Harvard Business School, the University of Chicago, and the University of Texas at Austin Graduate School of Business. He has also directed research at Ernst & Young, McKinsey & Company, and CSC Index. Dr. Davenport wrote the first article on reengineering and the first book—Process Innovation: Reengineering Work Through Information Technology (Harvard Business School Press, 1993). He has recently published two well-received books on new approaches to information and knowledge management, Information Ecology: Mastering the Information and Knowledge Environment (Oxford University Press, 1997) and the best-seller Working Knowledge: Managing What Your Organization Knows (Harvard Business School Press, 1998). His book on enterprise systems, Mission Critical, was published by Harvard Business School Press in March 2000. His latest work on attention management will appear in The Attention Economy in Spring 2001. His articles have appeared in Harvard Business Review, Sloan Management Review, California Management Review, Journal of Management Information Systems, MIS Quarterly, and many other publications. Dr. Davenport also writes a monthly column created expressly for him by CIO Magazine called “Davenport on . . . ,” and one for Darwin magazine entitled “Higher Order.” He was recently named one of ten “Masters of the New Economy” by CIO and one of twenty-five “E-Business Gurus” by Darwin.