Case study of knowledge creation facilitated by Six Sigma

Purpose – The purpose of this paper is to explore the relationship between knowledge creation processes and the Six Sigma approach.Design/methodology/approach – An integrated Six Sigma implementation process is proposed to explore knowledge creation opportunities within a Six Sigma program. A qualitative inquiry with thematic analysis which focuses on a TFT‐LCD (Thin Film Transistor‐Liquid Crystal Display) panel manufacturer and a glass substrates manufacturer is presented in order to identify how the Six Sigma program facilitates the knowledge creation process through the socialization, externalization combination and internalization (SECI) modes, and four types of space for knowledge creation, which are viewed as the different forms of ba, as proposed by Nonaka et al. , namely originating ba, interacting ba, systemizing ba and exercising ba.Findings – This study contributes to integrating the domains of quality management and knowledge management research. The findings demonstrate the potential mediatin...

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