Modes of collaboration and expected benefits of inter-organizational E-government initiatives: A multi-case study

Abstract Collaboration among governmental organizations has been regarded as essential for realizing benefits of e-government investments. Inter-organizational collaboration on e-government can appear in several forms and can aim at varying types of benefits. However, few if any studies have delved deeper into analysis of how chosen forms of collaboration might relate to targeted e-government benefits. This article studies five cases of how contemporary acquisitions and implementations of digital archiving systems have been launched through five modes of collaboration (autonomous, standardization, framework agreement, consortium, and central service organization) among organizations in the Swedish public sector. Our analysis reveals that whereas the target system, digital archive in our case, stays similar, expected benefits vary. The article contributes by elaborating the concept of mode of collaboration that identifies typical benefits justifying a choice of a particular collaboration form on e-government development and describing the five modes in more detail based on a multi-case study. The article also outlines fourteen related propositions of the correlation between the collaboration modes and expected benefits to be verified by further research.

[1]  Tuure Tuunanen,et al.  Together We Stand, Divided We Fall -- Analyzing Information Systems Acquisition as Service , 2016, 2016 49th Hawaii International Conference on System Sciences (HICSS).

[2]  Tero Päivärinta,et al.  Pre-determinants of Implementing IT Benefits Management in Norwegian Municipalities: Cultivate the Context , 2008, EGOV.

[3]  Kenneth L. Kraemer,et al.  Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value , 2004, MIS Q..

[4]  Geoff Walsham,et al.  Interpreting Information Systems in Organizations , 1993 .

[5]  Steve Sawyer,et al.  A market-based perspective on information systems development , 2001, CACM.

[6]  Åke Grönlund,et al.  "IT'S THE ECONOMY STUPID" - WHY THE SWEDISH E-GOVERNMENT ACTION PLAN WILL NOT DELIVER BETTER GOVERNMENT, AND HOW IT COULD , 2009 .

[7]  InduShobha N. Chengalur-Smith,et al.  Collaborative e-Government: impediments and benefits of information-sharing projects in the public sector , 2007, Eur. J. Inf. Syst..

[8]  Pearl Brereton,et al.  Turning Software into a Service , 2003, Computer.

[9]  Leif Skiftenes Flak,et al.  Gevinstrealisering og offentlige IKT-investeringer , 2012 .

[10]  Theresa A. Pardo,et al.  E-government success factors: Mapping practical tools to theoretical foundations , 2005, Gov. Inf. Q..

[11]  Karin Axelsson,et al.  Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective , 2015, EGOV.

[12]  Theresa A. Pardo,et al.  Building a state government digital preservation community: lessons on interorganizational collaboration , 2006, DG.O.

[13]  Mary Tate,et al.  An integrative literature review and empirical validation of motives for introducing shared services in government organizations , 2015, Int. J. Inf. Manag..

[14]  Marta Indulska,et al.  Complementary Use of Modeling Grammars , 2011, Scand. J. Inf. Syst..

[15]  Hans Jochen Scholl,et al.  Process integration, information sharing, and system interoperation in government: A comparative case analysis , 2012, Gov. Inf. Q..

[16]  C. Huxham,et al.  Introducing Collaborative Advantage: Achieving Inter‐organizational Effectiveness through Meta‐strategy , 1992 .

[17]  Soon Ae Chun,et al.  Collaborative e‐government , 2012 .

[18]  Christina Soh,et al.  How IT Creates Business Value: A Process Theory Synthesis , 1995, ICIS.

[19]  Klaus Krippendorff,et al.  Content Analysis: An Introduction to Its Methodology , 1980 .

[20]  Martin Lundin When Does Cooperation Improve Public Policy Implementation , 2007 .

[21]  J. Fountain Building the Virtual State: Information Technology and Institutional Change , 2001 .

[22]  Chris Huxham,et al.  The Challenge of Collaborative Governance , 2000 .

[23]  Maddalena Sorrentino,et al.  Can intermunicipal collaboration help the diffusion of E-Government in peripheral areas? Evidence from Italy , 2010, Gov. Inf. Q..

[24]  David Banisar Effective Open Government: Improving Public Access to Government Information , 2005 .

[25]  R. Yin Case Study Research: Design and Methods , 1984 .

[26]  Detmar W. Straub,et al.  Towards a Theoretical Model for Co-Realization of IT Value in Government , 2015, 2015 48th Hawaii International Conference on System Sciences.

[27]  W. Orlikowski The Duality of Technology: Rethinking the Concept of Technology in Organizations , 2014 .

[28]  Bram Klievink,et al.  Realizing joined-up government - Dynamic capabilities and stage models for transformation , 2009, Gov. Inf. Q..

[29]  Dolores E. Luna,et al.  Creating Public Value through Digital Government: Lessons on Inter-Organizational Collaboration and Information Technologies , 2016, 2016 49th Hawaii International Conference on System Sciences (HICSS).

[30]  C. Huxham,et al.  Nurturing Collaborative Relations , 2003 .

[31]  Brian Hardy,et al.  In Pursuit of Inter-Agency Collaboration In The Public Sector , 1999 .

[32]  Rune Premfors,et al.  Reshaping the Democratic State: Swedish Experiences in a Comparative Perspective , 1998 .

[33]  J. Ramon Gil-Garcia,et al.  Using institutional theory and dynamic simulation to understand complex e-Government phenomena , 2011, Gov. Inf. Q..

[34]  A. Sapir,et al.  Globalization and the Reform of European Social Models , 2005 .

[35]  J. Ward,et al.  Evaluation and realisation of IS/IT benefits: an empirical study of current practice , 1996 .

[36]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[37]  Tung-Mou Yang,et al.  Information-sharing in public organizations: A literature review of interpersonal, intra-organizational and inter-organizational success factors , 2011, Gov. Inf. Q..

[38]  J. Hedman,et al.  Is There Only One Systems Development Life Cycle? , 2007, ISD.

[39]  Elizabeth Daniel,et al.  Benefits management : delivering value from IS & IT investments , 2005 .

[40]  Hsiu-Fang Hsieh,et al.  Three Approaches to Qualitative Content Analysis , 2005, Qualitative health research.

[41]  John Krogstie,et al.  What is the value of eGovernment – and how can we actually realize it? , 2009 .

[42]  José Ramón Gil-García,et al.  Towards a smart State? Inter-agency collaboration, information integration, and beyond , 2012, Inf. Polity.

[43]  Rosemary O'Leary,et al.  Collaborative Public Management , 2012 .

[44]  V. Braun,et al.  Using thematic analysis in psychology , 2006 .

[45]  Ben Light Potential pitfalls in packaged software adoption , 2005, CACM.

[46]  Walter J.M. Kickert,et al.  Public Management Reforms in Countries with a Napoleonic State Model: France, Italy and Spain , 2007 .

[47]  Michael Mcguire,et al.  Collaborative Public Management: New Strategies for Local Governments , 2004 .

[48]  Marijn Janssen,et al.  Simulation and animation for adopting shared services: Evaluating and comparing alternative arrangements , 2009, Gov. Inf. Q..

[49]  Marco de Marco,et al.  Shared Services: Maverick or Originator? , 2014, EGOV.

[50]  Tina Nabatchi,et al.  An Integrative Framework for Collaborative Governance , 2012 .

[51]  M. J. Moon The Evolution of E-Government among Municipalities: Rhetoric or Reality? , 2002 .

[52]  Anders G. Nilsson,et al.  The Standard Application Package Market : An Industry in Transition , 1996 .

[53]  Perri Joined-Up Government in the Western World in Comparative Perspective: A Preliminary Literature Review and Exploration , 2004 .

[54]  Tomasz Janowski,et al.  Whole-of-government approach to information technology strategy management: Building a sustainable collaborative technology environment in government , 2011, Inf. Polity.

[55]  Michael Sherwood-Smith,et al.  Achieving Maximum Value from Information Systems: A Process Approach , 1997 .

[56]  C. Avgerou Discourses on ICT and Development , 2010 .

[57]  Marijn Janssen,et al.  Shared Services as a Collaboration Strategy and Arrangement in Public Service Networks , 2012, 2012 45th Hawaii International Conference on System Sciences.

[58]  Björn Niehaves,et al.  Shared Services Strategies and Their Determinants: A Multiple Case Study Analysis in the Public Sector , 2009, AMCIS.

[59]  C. Ansell,et al.  Collaborative Governance in Theory and Practice , 2007 .

[60]  Colin Ashurst,et al.  Improving the impact of IT development projects: the benefits realization capability model , 2008, Eur. J. Inf. Syst..

[61]  Tom Christensen,et al.  The Whole‐of‐Government Approach to Public Sector Reform , 2007 .

[62]  J. Bryson,et al.  The design and implementation of cross-sector collaborations: Propositions from the literature , 2006 .

[63]  Christopher G. Reddick Collaborative management and e-government: a survey of state government CIOs , 2008, Electron. Gov. an Int. J..

[64]  Jesper Simonsen,et al.  Effects-Driven IT Development: Specifying, realizing, and assessing usage effect , 2011, Scand. J. Inf. Syst..

[65]  Chrisanthi Avgerou,et al.  The significance of context in information systems and organizational change , 2001, Inf. Syst. J..