Drivers vs. Inhibitors - What Clinches Continuous Service Certification Adoption by Cloud Service Providers?

Continuous service certification (CSC) is an innovative way to ensure ongoing security and reliability of cloud services by using (automated) monitoring and auditing techniques. Yet, CSC currently remains underexplored and is still in its early diffusion period, thus we require a deeper understanding about what influences cloud service providers to participate in CSC. In particular, cloud service providers are facing a trade-off between achieving unique advantages and participating in a complex and effortful CSC process. This study derives a theoretical model grounded on the Technology-Organization-Environment Framework and Diffusion of Innovations Theory to explain why cloud service providers might be willing to adopt CSC. To test our model, we surveyed 115 cloud service providers. Our findings reveal that perceived advantages have a significant influence on provider’s adoption intention and that they outweigh perceived inhibitors.

[1]  Eric W.T. Ngai,et al.  Implementing an RFID-based manufacturing process management system: Lessons learned and success factors , 2012 .

[2]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[3]  Michael R. Wade,et al.  The Impact of Capabilities and Prior Investments on Online Channel Commitment and Performance , 2007, J. Manag. Inf. Syst..

[4]  Christian Banse,et al.  Evaluating the Performance of Continuous Test-Based Cloud Service Certification , 2017, 2017 17th IEEE/ACM International Symposium on Cluster, Cloud and Grid Computing (CCGRID).

[5]  Marianne Bradford,et al.  Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems , 2003, Int. J. Account. Inf. Syst..

[6]  Clay M. Voorhees,et al.  Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies , 2016 .

[7]  Ali Sunyaev,et al.  Towards a bright Future: Enhancing diffusion of continuous Cloud Service Auditing by Third Parties , 2016, ECIS.

[8]  M. Fleischer,et al.  processes of technological innovation , 1990 .

[9]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[10]  L. G. Tornatzky,et al.  Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings , 1982, IEEE Transactions on Engineering Management.

[11]  Amr Kotb,et al.  Exploring Auditors' Perceptions of the Usage and Importance of Audit Information Technology , 2015 .

[12]  Michael R. Wade,et al.  An Exploration of Organizational Level Information Systems Discontinuance Intentions , 2011, MIS Q..

[13]  Ali Sunyaev,et al.  Trust is Good, Control is Better: Creating Secure Clouds by Continuous Auditing , 2016, IEEE Transactions on Cloud Computing.

[14]  Sangjae Lee,et al.  Factors affecting the implementation success of Internet-based information systems , 2007, Comput. Hum. Behav..

[15]  Diane J. Janvrin,et al.  What factors influence auditors' use of computer-assisted audit techniques? ☆ ☆☆ , 2014 .

[16]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[17]  Kishore Singh,et al.  Continuous Auditing and Continuous Monitoring in ERP Environments: Case Studies of Application Implementations , 2014, J. Inf. Syst..

[18]  Chun-Hsiu Yeh,et al.  Developing Continuous Audit and Integrating Information Technology in E-business , 2008, 2008 IEEE Asia-Pacific Services Computing Conference.

[19]  Fred D. Davis,et al.  Investigating Determinants of Software Developers' Intentions to Follow Methodologies , 2003, J. Manag. Inf. Syst..

[20]  SarkerSaonee,et al.  An alternative to methodological individualism , 2010 .

[21]  Enrique Bonsón,et al.  Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents , 2015 .

[22]  Ali Sunyaev,et al.  Determinant factors of cloud-sourcing decisions: reflecting on the IT outsourcing literature in the era of cloud computing , 2016, J. Inf. Technol..

[23]  Izak Benbasat,et al.  Organizational Buyers' Adoption and Use of B2B Electronic Marketplaces: Efficiency- and Legitimacy-Oriented Perspectives , 2007, J. Manag. Inf. Syst..

[24]  Ali Sunyaev,et al.  What is Really Going On at Your Cloud Service Provider? Creating Trustworthy Certifications by Continuous Auditing , 2015, 2015 48th Hawaii International Conference on System Sciences.

[25]  M. Sarstedt,et al.  A new criterion for assessing discriminant validity in variance-based structural equation modeling , 2015 .

[26]  Ali Sunyaev,et al.  Dynamic Certification of Cloud Services: Trust, but Verify! , 2016, IEEE Security & Privacy.