Automating The Office: User experiences 2

The problem to which our integrated electronic office function is addressed is multlfold. We set out to assemble the necessary skills to fully exploit existing office technology; to define what concept of office automation we were headed for; to identify the problems we were likely to have; and to influence both our internal organization and the vendor community at large to move in directions conslstant with our concept and our experience. We initially began our study of improving managemment productivity by attempting to define a set of measures that we could use to establish a baseline before he began perturbing things. The effort to measure manager productivity failed resoundingly. We moved ahead undaunted to a model of management in the business process that recognized that managers were not productive in the established sense.