Nonverbal Rapport-Building Behaviors' Effects on Perceptions of a Supervisor

Results from the two studies reported in this article suggest that a male supervisor can be effective in building rapport with a subordinate solely by the nonverbal communicative behaviors he exhibits. The supervisor who exhibited selected nonverbal rapport-building behaviors was more positively perceived in a number of different ways than the supervisor who did not exhibit such behaviors. Subordinates were perceived as more likely to comply with the requests of the high-rapport supervisor and to experience a higher level of job satisfaction when interacting with a high-rapport supervisor.

[1]  M A Bayes,et al.  Behavioral cues of interpersonal warmth. , 1972, Journal of consulting and clinical psychology.

[2]  Affinity-Seeking Communication in Collegiate Female-Male Relationships. , 1987 .

[3]  J. Jorgenson.  Communication, Rapport, and the Interview: A Social Perspective , 1992 .

[4]  M. G. Garko.  Persuading Subordinates Who Communicate in Attractive and Unattractive Styles , 1992 .

[5]  J. Pincus.  COMMUNICATION SATISFACTION, JOB SATISFACTION, AND JOB PERFORMANCE , 1986 .

[6]  P. Ekman,et al.  Felt, false, and miserable smiles , 1982 .

[7]  Lawrence R. James,et al.  RELATIONSHIPS BETWEEN PSYCHOLOGICAL CLIMATE AND A VIE MODEL FOR WORK MOTIVATION1 , 1977 .

[8]  The Facilitating Effects of Interviewer Rapport and the Paralinguistics of Intimate Communications , 1984 .

[9]  Peter R. Monge,et al.  Coorientation on Communication Rules in Managerial Dyads , 1984 .

[10]  William B. Gudykunst,et al.  Communication openness, satisfaction, and length of employment in Japanese organizations , 1988 .

[11]  Judee K. Burgoon,et al.  The Nature of Conversational Involvement and Nonverbal Encoding Patterns , 1987 .

[12]  R. Rosenthal,et al.  Rapport expressed through nonverbal behavior , 1985 .

[13]  Judee K. Burgoon,et al.  Communicative effects of gaze behavior: a test of two contrasting explanations , 1986 .

[14]  Grant T. Savage,et al.  An elaboration of the meaning of interaction involvement: Toward the development of a theoretical concept , 1982 .

[15]  M. W. Lustig,et al.  Opposite sex touch avoidance: A national replication and extension , 1987 .

[16]  Communication climate and satisfaction with immediate supervision , 1974 .

[17]  J. A. Edinger,et al.  Nonverbal involvement and social control. , 1983 .

[18]  Virginia P. Richmond,et al.  The impact of perceptions of leadership style, use of power, and conflict management style on organizational outcomes , 1983 .

[19]  Fredric M. Jablin,et al.  Verbal Correlates of Interviewer Empathic Listening and Employment Interview Outcomes. , 1984 .

[20]  Alan L. Sillars,et al.  Further examination of nonverbal manifestations of interaction involvement , 1989 .

[21]  R. Tessler,et al.  Effects of Eye Contact and Social Status on the Perception of a Job Applicant in an Employment Interviewing Situation. , 1978 .

[22]  P. Ekman,et al.  Detecting deception from the body or face. , 1974 .

[23]  J. Hornik,et al.  The effect of touch and gaze upon compliance and interest of interviewees , 1987 .

[24]  J. Mccroskey,et al.  The measurement of interpersonal attraction , 1974 .

[25]  Charles I. Brooks,et al.  Effects of duration of eye contact on judgments of personality characteristics. , 1986 .

[26]  Jerold L. Hale,et al.  Relational Messages Associated with Nonverbal Behaviors. , 1984 .

[27]  P. Earley,et al.  Work plan availability and performance: An assessment of task strategy priming on subsequent task completion , 1987 .

[28]  C. Kleinke,et al.  Compliance to requests made by gazing and touching experimenters in field settings. , 1977 .

[29]  J. Kleinfeld.  Effects of Nonverbal Warmth on the Learning of Eskimo and White Students. , 1974 .

[30]  Valerie Manusov,et al.  Effects of gaze on hiring, credibility, attraction and relational message interpretation , 1985 .

[31]  J. Mccroskey,et al.  The relationship of supervisor use of power and affinity‐seeking strategies with subordinate satisfaction , 1986 .

[32]  A. Kazdin,et al.  The effect of nonverbal teacher approval on student attentive behavior. , 1973, Journal of applied behavior analysis.

[33]  Richard F. Haase,et al.  Nonverbal components of empathic communication. , 1972 .

[34]  Robert A. Bell,et al.  Interpersonal Attraction as a Communication Accomplishment: Development of a Measure of Affinity-Seeking Competence. , 1987 .