A framework for ICT standards creation: The case of ITU-T standard H.350

This paper addresses a fundamental question: Is there a standard way of creating standards? Based on our first-hand experience of creating a technical ICT standard called H.350, we pondered over the process and reflected on what really happened. H.350 is a Directory Services for Multimedia standard ratified by the International Telecommunications Union in September 2003. Resulting from an Internet2 Video Middleware working group the new H.350 standard provides a uniform way to store and locate information related to video and voice over IP (VoIP) in directories that are linked seamlessly to enterprise directories. There were many socio-economic-technical factors that led to the creation of H.350 and we were able to organize the process into a framework, which we present here. We have combined the ''public policy good'' model and the ''stakeholder analysis model'' in standards creation into a comprehensive framework that can help the research community to better understand what goes on in standards creation. We conducted in-depth interviews with the core H.350 team to learn more about the entire process and their experience. The findings from these interviews further validate our framework. We apply the case of H.350 to our framework and help understand the forces that affect development of ICT standards.