Beyond Direct and Symmetrical Effects: The Influence of Demographic Dissimilarity on Organizational Citizenship Behavior

It is argued that employees' attraction to and trust in their peers, and their organization-based self-esteem mediate tbe effect of demographic dissimilarity on organizational citizenship bebavior (OCB). Data from a field study support a model in whicb the relationsbip between demograpbic dissimilarity and OCB is contingent on demographic characteristics and work group composition and mediated to an extent by tbe proposed mediators. Tbe influence of race dissimilarity varied in strength for white and minority employees, but tbe influence of age dissimilarity varied in direction for older and younger employees.

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