Human error identification in human-computer interaction

Human Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Human-Error Classification . . . . . . . . . . . . . . . . . . . . . . 124 Predicting Human Error . . . . . . . . . . . . . . . . . . . . . . . . 126 Systematic Human-Error Reduction and Prediction Approach (SHERPA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Task Analysis For Error Identification (TAFEI) . . . . . . . . . 127 Validation of Human-Error Identification . . . . . . . . 128 Applying TAFEI to Interface Design . . . . . . . . . . . . . . . 129 Applying SHERPA to Safety Critical Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

[1]  D. Norman The psychology of everyday things , 1990 .

[2]  H. C. Lee,et al.  Error mode prediction. , 1999, Ergonomics.

[3]  B Kirwan,et al.  Human error identification in human reliability assessment. Part 2: Detailed comparison of techniques. , 1992, Applied ergonomics.

[4]  George A. Bekey,et al.  Adaptive Finite-State Models of Manual Control Systems , 1968 .

[5]  Allen Newell,et al.  Human Problem Solving. , 1973 .

[6]  C Baber,et al.  Human error identification techniques applied to public technology: predictions compared with observed use. , 1996, Applied ergonomics.

[7]  A. Chapanis The Chapanis Chronicles: 50 Years of Human Factors Research, Education, and Design , 1999 .

[8]  J. C. Williams,et al.  Validation of human reliability assessment techniques , 1985 .

[9]  S. M. Casey,et al.  Set Phasers on Stun: And Other True Tales of Design, Technology, and Human Error , 1998 .

[10]  B Kirwan,et al.  Human error identification in human reliability assessment. Part 1: Overview of approaches. , 1992, Applied ergonomics.

[11]  Erik Hollnagel,et al.  Human Reliability Analysis: Context and Control , 1994 .

[12]  A. Glendon,et al.  Perspectives on safety culture , 2000 .

[13]  D. E. Embrey,et al.  SHERPA: A systematic human error reduction and prediction approach , 2013 .

[14]  J. G. Hollands,et al.  Engineering Psychology and Human Performance , 1984 .

[15]  Thomas C. Ormerod,et al.  Understanding interfaces - a handbook of human-computer dialogue , 1994, Computers and people series.

[16]  Jakob Nielsen,et al.  Usability engineering , 1997, The Computer Science and Engineering Handbook.

[17]  Neville A. Stanton,et al.  Error by design: methods for predicting device usability , 2002 .

[18]  Neville A. Stanton,et al.  Task analysis for error identification: a methodology for designing error-tolerant consumer products , 1994 .

[19]  Jop Groeneweg,et al.  Accidents at Sea: Multiple Causes and Impossible Consequences , 1987, Int. J. Man Mach. Stud..

[20]  A. Udaya Shankar,et al.  Understanding Interfaces , 1991, FORTE.

[21]  Janice Redish,et al.  Task analysis , 2002 .

[22]  U. Neisser Cognitive Psychology. (Book Reviews: Cognition and Reality. Principles and Implications of Cognitive Psychology) , 1976 .

[23]  Neville A. Stanton,et al.  Human factors: step change improvements in effectiveness and safety , 2000 .

[24]  Neville A. Stanton,et al.  A SYSTEMS APPROACH TO HUMAN ERROR IDENTIFICATION , 1996 .

[25]  John Annett Hierarchical Task Analysis , 2003 .