Management Influence on HR Results

Several factors outside the traditional scope and direct control of the HR department have a significant impact on HR effectiveness. These factors primarily relate to the actions and attitudes of the management group and the operational environment where programs are implemented. Managers make decisions to allocate resources for HR programs, support HR programs. participate in program development and implementation, allow participants to be involved in programs, and reinforce program objectives. Although the HR department may not have direct control (i.e., authority) over these managerial activities, HR staff members can exert a tremendous influence on them. The fundamental premise of this chapter is that the HR department is not solely responsible for human resources utilization in the organization. The HR staff serves as the coordinator, advisor, facilitator, and partner for HR use. Management is ultimately responsible for human resources utilization through their commitment. support, reinforcement, involvement, and direct action. The extent of their influence will ultimately determine the success of HR programs.