A hybrid approach to IT project selection

-Numerous enterprises anticipate that Information Technology (IT) may enhance their competitive advantage and profitability, and provide them with a competitive edge in meeting the challenges from global competition. However, there is a critical issue of how to invest in IT judiciously and improve the performance of organizations successfully. Although several methods have been proposed for selecting appropriate IT projects, their models use few criteria and lack sufficient information for evaluation. Indeed, to ensure the alignment of IT investment and strategic needs in the real world, it is necessary to consider a variety of financial and non-financial factors within the evaluation structure. In order to devise a more useful way to solve IT project selection problems, this paper combines the decision making trial and evaluation laboratory (DEMATEL) with the analytic network process (ANP) and the zero-one goal programming (ZOGP) to propose an effective solution that considers both financial and non-financial factors. Additionally, an empirical study is presented to illustrate the application of the proposed solution. Key-words: Information Technology; Project Selection; DEMATEL; ANP; ZOGP