Chat Reference: A Guide to Live Virtual Reference Services

Preface Chapter 1: Introduction to Chat and Basic Real-Time Software Chapter 2: Advanced Real-Time Software Chapter 3: The Audience for Online Library Assistance in Real-Time Chapter 4: Selecting Real-Time Software for Your Users and Library Chapter 5: The Human Element Chapter 6: Training Chapter 7: Everyday administration of a Chat Reference service Chapter 8: Guidelines and Policies for Reference in Real-Time Chapter 9: The Reference Interview Online Chapter 10: Promoting Online Real-Time Reference Services