A Framework for Simulating Computer-Based Individual and Work-Group Communication.

Abstract This article addresses the need for integrating computer-based communication support systems into business courses. Instruction that simulates business communication is necessary because of the increasing importance of interpersonal communication skills to the career success of business students. Though there is no single correct strategy to implement computer-based communication courses, this article suggests and discusses three interrelated elements necessary in the course design: hands-on training and education through an electronic messaging system, simulation of an environment in which networking tasks can be practiced, and encouragement of team formation and collaboration among students.