ABSTRACT Excellent quality is the project's ultimate target. Quality is achieved in such a way that the project's product meets customer's requirements and expectation. This paper proposes quality-achieving rate to control and assess the quality of the end product of a project. The quality function deployment is first applied to break the project down to the lower level of quality standard. The product's overall quality is further decomposed into corresponding attributes and criteria relevant to the project's activities. By comparing planned quality with actual quality of the work performed, QAR enables project manager to detect quality deviations and initiate early corrective actions. The purpose of this research is to achieve the following target: (1) improve communication between the customer and project manager by evaluating the relative contribution of quality target, (2) enable the customer and project manager to assess and monitor the quality of the end product throughout the project life cycle by avoiding time-consuming and costly rework through early corrective actions.
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