Integration of multiple methods in identifying patient safety risks

Abstract There is a growing awareness that risk identification plays an important role in the investigation of actual and potential harm to patients. Although current risk identification methods in healthcare have strengths and limitations, it is an open question whether they have been implemented optimally and how well they have been integrated to provide a complete picture of risk within complex healthcare systems. To shed light on this, this paper reviews the characteristics of reactive and proactive risk identification methods along with their implication on risk identification practices. Various learning points from other safety-critical industries are identified and integration of multiple methods are discussed to provide a more comprehensive view within the scope of risk management. As a particular example, this paper reviews a prognostic method, developed by the Future Aviation Safety Team (FAST), to enhance existing risk identification in the aviation industry by identifying risks that arise due to future changes. The FAST method also demonstrates integration of risk identification methods proposing four complementary approaches for use in the aviation industry. Similarly, our study provides a conceptual framework that can be used in healthcare to integrate multiple methods to accelerate patient safety improvement through comprehensive system coverage. While this paper suggests that such integration may provide better framework for identifying patient safety risks, the low-level maturity of safety management and safety culture should be considered prior to the integration. Future research is also required to provide evidence on effectiveness of integration and relevant costs involved with such integration in healthcare.

[1]  Ward,et al.  Prospective hazard analysis: tailoring prospective methods to a healthcare context , 2010 .

[2]  S D Small,et al.  How the Nhs Can Improve Safety and Learning Rapid Responses , 2022 .

[3]  Melinda Lyons,et al.  Towards a framework to select techniques for error prediction: supporting novice users in the healthcare sector. , 2009, Applied ergonomics.

[4]  A Smith,et al.  Promoting patient safety through prospective risk identification: example from peri-operative care , 2010, Quality and Safety in Health Care.

[5]  Alan J Card,et al.  Trust-level risk identification guidance in the NHS East of England. , 2015, The International journal of risk & safety in medicine.

[6]  Felix Redmill,et al.  System Safety: HAZOP and Software HAZOP , 1999 .

[7]  Matthew J. W. Thomas,et al.  Are root cause analyses recommendations effective and sustainable? An observational study , 2018, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[8]  Mecit Can Emre Simsekler,et al.  The link between healthcare risk identification and patient safety culture. , 2019, International journal of health care quality assurance.

[9]  Patrick Langdon,et al.  Unravelling complex systems , 2012 .

[10]  Alan J. Card,et al.  Use of the Generating Options for Active Risk Control (GO-ARC) Technique can lead to more robust risk control options. , 2014, The International journal of risk & safety in medicine.

[11]  Lacey Colligan,et al.  Assessing the validity of prospective hazard analysis methods: a comparison of two techniques , 2014, BMC Health Services Research.

[12]  Barbara G. Kanki,et al.  The Use of Socio-Technical Probabilistic Risk Assessment at AHRQ and NASA , 2004 .

[13]  Stephannie L. Furtak,et al.  Parent-Reported Errors and Adverse Events in Hospitalized Children. , 2016, JAMA pediatrics.

[14]  Paul Robben,et al.  Learning from incidents in healthcare: the journey, not the arrival, matters , 2016, BMJ Quality & Safety.

[15]  Alan J Card,et al.  Beyond FMEA: the structured what-if technique (SWIFT). , 2012, Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management.

[16]  Hugh Flanagan,et al.  Creating safer health systems: Lessons from other sectors and an account of an application in the Safer Clinical Systems programme , 2017, Health services management research.

[17]  J. Braithwaite,et al.  Attitudes toward the large-scale implementation of an incident reporting system. , 2008, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[18]  Mark-Alexander Sujan,et al.  On the application of Human Reliability Analysis in healthcare: Opportunities and challenges , 2020, Reliab. Eng. Syst. Saf..

[19]  Charles Vincent,et al.  Human reliability analysis in healthcare: A review of techniques , 2004 .

[20]  J. Braithwaite,et al.  Learning from incidents in health care: critique from a Safety-II perspective , 2017 .

[21]  M.H.C. Everdij,et al.  A prognostic method to identify hazards for future aviation concepts , 2008 .

[22]  R J Lilford,et al.  Organizing patient safety research to identify risks and hazards , 2003, Quality & safety in health care.

[23]  Peter J Pronovost,et al.  Toward Improving Patient Safety Through Voluntary Peer-to-Peer Assessment , 2012, American journal of medical quality : the official journal of the American College of Medical Quality.

[24]  Justin Waring,et al.  Policy and practice in the use of root cause analysis to investigate clinical adverse events: mind the gap. , 2011, Social science & medicine.

[25]  Mark-Alexander Sujan,et al.  A novel tool for organisational learning and its impact on safety culture in a hospital dispensary , 2012, Reliab. Eng. Syst. Saf..

[26]  Rebecca Lawton,et al.  Patient-reported safety incidents as a new source of patient safety data: an exploratory comparative study in an acute hospital in England , 2018, Journal of health services research & policy.

[27]  M. Chassin,et al.  High-Reliability Health Care: Getting There from Here , 2013, The Milbank quarterly.

[28]  P. Carayon,et al.  Work system design for patient safety: the SEIPS model , 2006, Quality and Safety in Health Care.

[29]  Davide Nicolini,et al.  The challenges of undertaking root cause analysis in health care: A qualitative study , 2011, Journal of health services research & policy.

[30]  Karan P. Singh,et al.  What is patient safety culture? A review of the literature. , 2010, Journal of nursing scholarship : an official publication of Sigma Theta Tau International Honor Society of Nursing.

[31]  Patrick Waterson,et al.  A critical review of the systems approach within patient safety research , 2009, Ergonomics.

[32]  Belen Corbacho,et al.  Can patient involvement improve patient safety? A cluster randomised control trial of the Patient Reporting and Action for a Safe Environment (PRASE) intervention , 2017, BMJ Quality & Safety.

[33]  Kaveh G Shojania,et al.  Deaths due to medical error: jumbo jets or just small propeller planes? , 2012, BMJ quality & safety.

[34]  Gulsum Kubra Kaya,et al.  Evaluating inputs of failure modes and effects analysis in identifying patient safety risks. , 2019, International journal of health care quality assurance.

[35]  Mark-Alexander Sujan,et al.  Computer Safety, Reliability, and Security , 2014, Lecture Notes in Computer Science.

[36]  Jeffrey Braithwaite,et al.  A root cause analysis of clinical error: confronting the disjunction between formal rules and situated clinical activity. , 2006, Social science & medicine.

[37]  Peter J Pronovost,et al.  Time to accelerate integration of human factors and ergonomics in patient safety , 2011, BMJ quality & safety.

[38]  Simone Pozzi,et al.  Should healthcare providers do safety cases? Lessons from a cross-industry review of safety case practices , 2016 .

[39]  M. Makary,et al.  Medical error—the third leading cause of death in the US , 2016, British Medical Journal.

[40]  James R Ward,et al.  Design for patient safety: a systems-based risk identification framework , 2018, Ergonomics.

[41]  Alan J Card,et al.  Getting to zero: evidence-based healthcare risk management is key. , 2012, Journal of Healthcare Risk Management.

[42]  Ibrahim Habli,et al.  What is the safety case for health IT? A study of assurance practices in England , 2018, Safety Science.

[43]  S. Shappell,et al.  The Human Factors Analysis Classification System (HFACS) Applied to Health Care , 2014, American journal of medical quality : the official journal of the American College of Medical Quality.

[44]  E. Hollnagel,et al.  The context and habits of accident investigation practices: A study of 108 Swedish investigators , 2010 .

[45]  Ara Darzi,et al.  Can we use patient-reported feedback to drive change? The challenges of using patient-reported feedback and how they might be addressed , 2016, BMJ Quality & Safety.

[46]  J. James A New, Evidence-based Estimate of Patient Harms Associated with Hospital Care , 2013, Journal of patient safety.

[47]  K. Ng,et al.  Evaluation of the patient safety Leadership Walkabout programme of a hospital in Singapore. , 2014, Singapore medical journal.

[48]  Erik Hollnagel,et al.  Safety-I and Safety-II: The Past and Future of Safety Management , 2014 .

[49]  W. Runciman,et al.  An integrated framework for safety, quality and risk management: an information and incident management system based on a universal patient safety classification , 2006, Quality and Safety in Health Care.

[50]  Jennifer Smith-Merry,et al.  The missing evidence: a systematic review of patients' experiences of adverse events in health care. , 2015, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[51]  T. van der Schaaf,et al.  Integration of prospective and retrospective methods for risk analysis in hospitals. , 2009, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[52]  Charles Vincent,et al.  Hospital staff should use more than one method to detect adverse events and potential adverse events: incident reporting, pharmacist surveillance and local real-time record review may all have a place , 2007, Quality and Safety in Health Care.

[53]  P. Barach,et al.  Reporting and preventing medical mishaps: lessons from non-medical near miss reporting systems , 2000, BMJ : British Medical Journal.

[54]  C. Vincent,et al.  Framework for analysing risk and safety in clinical medicine. , 1998, BMJ.

[55]  Jeongeun Kim,et al.  Nurses' Perception of Error Reporting and Patient Safety Culture in Korea , 2007, Western journal of nursing research.

[56]  Jeffrey Braithwaite,et al.  Cultural and associated enablers of, and barriers to, adverse incident reporting , 2010, Quality and Safety in Health Care.

[57]  Stephen Rogers A structured approach for the investigation of clinical incidents in health care: application in a general practice setting. , 2002, The British journal of general practice : the journal of the Royal College of General Practitioners.

[58]  T. van der Schaaf,et al.  Prospective risk analysis prior to retrospective incident reporting and analysis as a means to enhance incident reporting behaviour: a quasi-experimental field study. , 2010, Social science & medicine.

[59]  Simone Pozzi,et al.  Reporting and learning : from extraordinary to ordinary , 2016 .

[60]  S Taylor-Adams,et al.  The investigation and analysis of critical incidents and adverse events in healthcare. , 2005, Health technology assessment.

[61]  Johanna I. Westbrook,et al.  Improving the identification and management of chronic kidney disease in primary care: lessons from a staged improvement collaborative , 2014, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[62]  C. Vincent,et al.  Analysis of clinical incidents: a window on the system not a search for root causes , 2004, Quality and Safety in Health Care.

[63]  P. John Clarkson,et al.  A comparison of the methods used to support risk identification for patient safety in one UK NHS foundation trust , 2015 .

[64]  Saul N Weingart,et al.  Implementation and evaluation of a prototype consumer reporting system for patient safety events , 2017, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[65]  J W Senders,et al.  FMEA and RCA: the mantras*; of modern risk management , 2004, Quality and Safety in Health Care.

[66]  Trevor A Sheldon,et al.  Sensitivity of routine system for reporting patient safety incidents in an NHS hospital: retrospective patient case note review , 2006, BMJ : British Medical Journal.

[67]  Kaveh G Shojania,et al.  ‘Bad apples’: time to redefine as a type of systems problem? , 2013, BMJ quality & safety.

[68]  Mark-Alexander Sujan,et al.  An organisation without a memory: A qualitative study of hospital staff perceptions on reporting and organisational learning for patient safety , 2015, Reliab. Eng. Syst. Saf..

[69]  Clifton A. Ericson,et al.  Hazard Analysis Techniques for System Safety , 2005 .

[70]  Raja Jayaraman,et al.  Risk Identification Practice in Patient Safety Context , 2018, 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM).

[71]  James R Ward,et al.  Evaluation of system mapping approaches in identifying patient safety risks , 2018, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[72]  Jeffrey Braithwaite,et al.  Experiences of health professionals who conducted root cause analyses after undergoing a safety improvement programme , 2006, Quality and Safety in Health Care.

[73]  Jeffrey Braithwaite,et al.  Resilient health care: turning patient safety on its head. , 2015, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[74]  C. M. Tilburg,et al.  Health care failure mode and effect analysis: a useful proactive risk analysis in a pediatric oncology ward , 2006, Quality and Safety in Health Care.

[75]  James B Battles,et al.  Sensemaking of patient safety risks and hazards. , 2006, Health services research.

[76]  Mark-Alexander Sujan,et al.  The role of dynamic trade-offs in creating safety - A qualitative study of handover across care boundaries in emergency care , 2015, Reliab. Eng. Syst. Saf..

[77]  Simone Pozzi,et al.  How can health care organisations make and justify decisions about risk reduction? Lessons from a cross-industry review and a health care stakeholder consensus development process , 2017, Reliab. Eng. Syst. Saf..