Investigating the Gap Between IT Professionals and Users

Fundamental differences exist in the views of technology held by IT professionals and users, creating a gap between the two groups. This gap creates obstacles in information system design and development through communication difficulties and misunderstandings. In order to explore this, a Gap Model has been developed to examine the nature of the differences and the relationship between these differences and technology acceptance and information system success. This paper presents the Gap Model and preliminary findings from an initial set of interviews.

[1]  Michael G. Morris,et al.  User Acceptance of Information Technology: Theories and Models , 1996 .

[2]  Andy Smith,et al.  Human-Computer Factors: A Study of Users and Information Systems , 1997 .

[3]  Gholamreza Torkzadeh,et al.  A path analytic study of determinants of information system usage , 1994 .

[4]  Deborah J. Mayhew,et al.  Principles and Guidelines in Software User Interface Design , 1991 .

[5]  Linda S. Lotto.  Qualitative Data Analysis: A Sourcebook of New Methods , 1986 .

[6]  D. Morgan,et al.  Sociological Paradigms and Organizational Analysis. , 1983 .

[7]  William R. King,et al.  User Characteristics - DSS Effectiveness Linkage: An Empirical Assessment , 1992, Int. J. Man Mach. Stud..

[8]  Lin Gingras,et al.  The psychology of the design of information systems , 1977 .

[9]  Christine L. Borgman.  Individual differences in the use of information retrieval systems: Some issues and some data. , 1987, SIGIR 1987.

[10]  R. Zmud.  INDIVIDUAL DIFFERENCES AND MIS SUCCESS: A REVIEW OF THE EMPIRICAL LITERATURE* , 1979 .

[11]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[12]  Miklos A. Vasarhelyi,et al.  Learning Patterns, Decision Approach, and Value of Information , 1972 .

[13]  Maryam Alavi,et al.  Revisiting DSS Implementation Research: A Meta-Analysis of the Literature and Suggestions for Researchers , 1992, MIS Q..

[14]  Angèle L. M. Cavaye,et al.  User participation in system development revisited , 1995, Inf. Manag..

[15]  I. Benbasat,et al.  Individual-Differences In The Use Of Decision Support Aids , 1982 .

[16]  Markku I. Nurminen,et al.  Paradigms for Sale: Information systems in the process of radical change , 1997, Scand. J. Inf. Syst..

[17]  Bill Robson.  Strategic Management and Information Systems , 1997 .

[18]  Brian Fitzgerald,et al.  A case study of user participation in the information systems development process , 1997, ICIS '97.

[19]  Marilyn Tremaine,et al.  Integrating Human-Computer Interaction Development into SDLC: A Methodology , 2004, AMCIS.

[20]  Nigel Bevan.  Quality and usability: A new framework , 1998 .

[21]  Ralph M. Stair Jamison Aldcorn.  Principles of Information Systems: A Managerial Approach , 1992 .

[22]  John Ingham,et al.  Why do people use information technology? A critical review of the technology acceptance model , 2003, Inf. Manag..

[23]  Magid Igbaria,et al.  User acceptance of microcomputer technology: An empirical test , 1993 .

[24]  Jonathan Grudin,et al.  Obstacles to participatory design in large product development organizations , 1990 .

[25]  Blake Ives,et al.  User Involvement and MIS Success: A Review of Research , 1984 .