Market orientation and customer satisfaction: Evidence from British machine tool industry
暂无分享,去创建一个
[1] K. Appiah-Adu,et al. Market Orientation and Performance: An Empirical Study of British SMEs , 1998 .
[2] David Bejou,et al. Service failure and loyalty: an exploratory empirical study of airline customers , 1998 .
[3] S. Balakrishnan,et al. Benefits of customer and competitive orientations in industrial markets , 1996 .
[4] Lee Kum Chee,et al. Customer orientation and buyer satisfaction: The malaysian housing market , 1996 .
[5] Leyland Pitt,et al. Market orientation and business performance: some European evidence , 1996 .
[6] Adamantios Diamantopoulos,et al. Measuring market orientation: some evidence on Narver and Slater's three-component scale , 1995 .
[7] A. Diamantopoulos,et al. Narver and Slater, Kohli and Jaworski and the market orientation construct: integration and internationalization , 1995 .
[8] Gordon E. Greenley. Market Orientation and Company Performance: Empirical Evidence From UK Companies , 1995 .
[9] Hong Liu. Market Orientation and Firm Size:: an empirical examination in UK manufacturing firms , 1995 .
[10] J. Dart,et al. Measuring market orientation: A multi‐factor, multi‐item approach , 1994 .
[11] Gary W. Loveman,et al. Putting the Service-Profit Chain to Work , 1994 .
[12] J. Deighton,et al. The Effects of Advertising on Brand Switching and Repeat Purchasing , 1994 .
[13] Craig Smith. The new corporate philanthropy , 1994 .
[14] Bernard J. Jaworski,et al. Market orientation: Antecedents and consequences , 1993 .
[15] Adamantios Diamantopoulos,et al. Linking market orientation and company performance: preliminary evidence on Kohli and Jaworski's framework , 1993 .
[16] Robert W. Ruekert. Developing a market orientation: An organizational strategy perspective , 1992 .
[17] Neil A. Morgan,et al. An Exploratory Study of Market Orientation in the U.K. Consulting Engineering Profession , 1991 .
[18] F. F. Reichheld,et al. Zero defections: quality comes to services. , 1990, Harvard business review.
[19] Bernard J. Jaworski,et al. Market orientation: The construct, research propositions, and managerial implications. , 1990 .
[20] John C. Narver,et al. The Effect of a Market Orientation on Business Profitability , 1990 .
[21] J. E. Swan,et al. Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction , 1989 .
[22] R. Deshpandé,et al. Organizational Culture and Marketing: Defining the Research Agenda , 1989 .
[23] George S. Day,et al. Assessing Advantage: A Framework for Diagnosing Competitive Superiority , 1988 .
[24] J. Pearce,et al. Planned patterns of strategic behavior and their relationship to business-unit performance† , 1988 .
[25] John A. Pearce,et al. Research Thrusts in Small Firm Strategic Planning , 1984 .
[26] Gilbert A. Churchill. A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .
[27] F. Filion,et al. Exploring and Correcting for Nonresponse Bias Using Follow-ups of Non Respondents , 1976 .
[28] F. Filion. ESTIMATING BIAS DUE TO NONRESPONSE IN MAIL SURVEYS , 1975 .
[29] L. Cronbach. Beyond the Two Disciplines of Scientific Psychology. , 1975 .
[30] Carlton P. Mcnamara. The Present Status of the Marketing Concept , 1972 .
[31] A. Felton,et al. Making the marketing concept work , 1959 .